Warranty Support Analyst

Hyundai motor group; Markham; On-site; CAD 70,000 - 89,000; Full time

Benefits offered by this job

Health and dental coverage

RRSP matching

Car leasing program

Flexible start times

Paid time off

Job summary

Hyundai Auto Canada Corp. in Markham, Ontario, is seeking a Warranty System Analyst to maintain the warranty system, communicate changes with Hyundai Motor Corporation in Korea, and support dealers via the warranty hotline.

You will prepare management reports and coordinate with Finance and IT to ensure accurate warranty processing. The role requires 2–5 years of relevant experience, an undergraduate degree, and strong English communication; French is a plus.

Qualifications

• 2–5 years of relevant experience in the same or similar positions.
• Completion of an undergraduate degree or equivalent.
• Strong English communication skills; French is an asset.
• French will be an asset.
• Excellent MS Office skills.
• MS Access and SQL knowledge are assets.

Responsibilities

• Maintain the warranty system and communicate changes with Hyundai Motor Corporation.
• Respond to dealer inquiries via warranty hotline.
• Prepare monthly/weekly management reports.
• Liaise with Finance to reconcile warranty claims.
• Collaborate with IT to maintain and improve the warranty system.
• Ensure campaigns/recalls information is up to date in the warranty system.
• Ensure campaigns/recalls information is compliant with bulletins.
• Assist with reconciliation of warranty claims to factories.
• Analyze returned and denied claims and assist with resubmission.
• Provide reports and analysis for warranty inquiries.
• Support Warranty Support Specialist with refunds and cancellations.
• Respond to dealer inquiries via warranty hotline.
• Assist Warranty Support Specialist as required.
• Perform other duties as required.

Skills

English communication

Project management

Organization & prioritization

Problem solving

French language (asset)

IT systems knowledge

Education

Bachelor’s degree

Tools

MS Office

MS Access

SQL

Job description

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Hyundai Auto Canada Corp. is located in the heart of Markham, Ontario, and is a subsidiary of the esteemed Hyundai Motor Company of Korea. We are also a thriving hub of innovation, automotive excellence, and sheer driving passion. Our journey at Hyundai Canada takes us across the entire spectrum of automobiles, from subcompacts to luxurious premium sedans and the adventurous world of sport utility and crossovers. But we're about more than just cars. We're about crafting an exceptional experience that goes beyond the road.

Here at Hyundai Canada, we don't just hire team members; we embrace a team of individuals who are the driving force behind our growth and our unique culture.We're a dynamic, fast-paced environment where each day unfolds with fresh opportunities and exciting challenges. Our award-winning culture thrives on innovation, the exchange of new ideas, and a relentless pursuit of pushing boundaries.

WHAT YOU WILL DO

The overall purpose of this position is to maintain the warranty system, communicating system and program changes to Hyundai Motor Corporation in Korea, communicating claim submission inquiries with Korean/US/Mexico Manufactures and responding to inquiries from dealers through the warranty hotline system.

HOW WILL YOU MAKE AN IMPACT

• Prepare monthly/weekly management reports
• Provide support to the Warranty Team and Warranty system users relating to warranty policies, procedures and warranty system process.
• Maintain and improved the Global Warranty Management System as per HACC needs.
• Administer the Company’s warranty tables and develop new requirements.
• Liaise with Finance Department to assist with the reconciliation of the warranty claims submitted to the factories.
• Act as a liaison with IT department to ensure warranty system is maintained and improved
• Manage and ensure all campaigns/recalls information in Warranty system are in compliance with official bulletins
• Assist with the reconciliation of warranty claims submitted to the factoriesSubmit Warranty claims to all factories in a timely manner.
• Analysis of the returned and denied claims from factories and assist with the resubmission.
• Provide reports and analysis for any Warranty related inquiries.
• Provide support to the Warranty Support Coordinator to complete and maintain Dealer HPP/CPO refunds and cancellations in a timely manner.
• Responding to inquiries and requests from dealers through the warranty hotline.
• Assist Warranty Support Specialist as required.
• Other duties as required

WHAT YOU WILL BRING TO THE ROLE

• 2-5 years of relevant experience in the same or similar positions.
• Completion of an undergraduate degree or an equivalent combination of experience and education.
• Good oral and written communication skills in English
• Good oral and written communication skills in French will be an asset
• Excellent MS Office skills (good knowledge of Excel recommended).
• General database knowledge (MS Access, SQL, etc) will be an asset
• Strong organization, prioritization and problem solving skills.
• General knowledge of I.T. systems.
• Excellent project management skills.

OTHER DETAILS

This posting is for an existing vacancy.

Hiring Range: $70,300 - $89,000

The actual base salary offered is determined based on the successful candidate's relevant experience, skills, and competencies and considers internal equity

Starting salary is typically offered in the lower to mid portion of the range, with placement determined by the successful candidate's skills, experience, and internal equity considerations. Candidates with exceptional qualifications and directly relevant experience may be considered for compensation up to the maximum of the range.

WHAT HYUNDAI CANADA CAN OFFER YOU

• Be part of an Award-Winning Culture
• Access Comprehensive Health and Dental Coverage from Day One, including up to $2,500 in Mental Wellness Benefits
• Take Advantage of RRSP Matching
• Participate in an Exclusive Car Leasing Program
• Benefit from Flexible Start Times
• Receive Competitive Paid Time Off
• Explore Career Growth, Mentoring, and Tuition Support Opportunities
• Celebrate Every Contribution and Career Milestone Through Our Internal Recognition Platform and Programs
• Get Enhanced Maternity and Parental Leave Top-Up
• Enjoy an Onsite Cafeteria and Game Room at our Markham Office
• Opportunity for a Discretionary Annual Bonus Program

WHAT HAPPENS NEXT

Candidates will be reviewed on or before October 9th.

Hyundai Auto Canada Corp. is committed to being an equal opportunity employer. We are also committed to meeting the needs of people with disabilities and their accessibility requirements. If you require accommodation during the interview process, please let us know and we will take all reasonable steps required to meet your accessibility requirements.

We thank all applicants for their interest; only candidates selected to proceed in the recruitment process will be contacted.