Bilingual Legal Resolution Specialist

Hyundai Motor Company; Markham; On-site; CAD 70,000 - 89,000; Full time

Benefits offered by this job

Health & dental coverage

RRSP matching

Car leasing program

Flexible start times

Paid time off

Career growth & tuition support

Recognition programs

Maternity & parental leave top-up

Onsite facilities

Job summary

Hyundai Auto Canada Corp. in Markham, Ontario, is seeking an experienced case manager to resolve high-profile customer matters in pre-litigation, arbitration, and Small Claims Court.

You will gather information, manage files, negotiate settlements, and prepare documents articulating Hyundai Canada’s positions. This role involves court appearances and cross-functional collaboration to protect the company’s interests.

Qualifications

• Completion of an undergraduate degree or equivalent combination of experience and education.
• Excellent verbal and written communication skills including active listening.

Responsibilities

• Resolve high-profile, high-impact customer cases in pre-litigation, arbitration, or Small Claims Court.
• Gather information, analyze cases, manage files, and prepare company positions.
• Represent Hyundai Canada in court at Small Claims and coordinate with stakeholders.

Skills

Interpersonal savvy

Negotiation skills

Decision making

Customer relations principles

Verbal and written communication

Active listening

Team collaboration

Negotiations

Education

Undergraduate degree or equivalent

Tools

Microsoft Office

Job description

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Hyundai Auto Canada Corp. is located in the heart of Markham, Ontario, and is a subsidiary of the esteemed Hyundai Motor Company of Korea. We are also a thriving hub of innovation, automotive excellence, and sheer driving passion. Our journey at Hyundai Canada takes us across the entire spectrum of automobiles, from subcompacts to luxurious premium sedans and the adventurous world of sport utility and crossovers. But we're about more than just cars. We're about crafting an exceptional experience that goes beyond the road.

Here at Hyundai Canada, we don't just hire team members; we embrace a team of individuals who are the driving force behind our growth and our unique culture.We're a dynamic, fast-paced environment where each day unfolds with fresh opportunities and exciting challenges. Our award-winning culture thrives on innovation, the exchange of new ideas, and a relentless pursuit of pushing boundaries.

WHAT YOU WILL DO

This position is responsible for the resolution of high profile, high impact customer cases involving various issues that are in a pre-litigation phase, or within legal proceedings such as arbitration or Small Claims Court. The individual will be required to deliver exceptional customer service to both internal and external customers and will be, in this regard, responsible for information gathering and analysis, case management, decision making, negotiation and preparing various documents articulating the company’s position(s). The individual is responsible for the preparation, monitoring, tracking of all files and for the strategy necessary to resolve such files. Importantly, the individual will be responsible for preparing cases for, and representing HACC at, Small Claims.

HOW WILL YOU MAKE AN IMPACT

WHAT YOU WILL BRING TO THE ROLE

• Ensure customer cases are effectively and efficiently managed and maintained for accuracy and completion.
• Employ strategic thinking to come to efficient and creative resolutions of customer cases.
• Discreet and professional treatment of sensitive and high-profile customer cases.
• Manage procedural and substantive matters in respect of small claims matters and coordinate National, Zone and Dealer participation, as required.
• Represent Hyundai Canada in court at the Small Claims Court, which involves, among other things, managing the case file, preparing witnesses (if applicable), preparing Hyundai Canada’s positions and attend court/arbitration on behalf of Hyundai Canada.
• Ensure the timely filing of all required small claims documents with the applicable provincial courts/arbitrator and notify internal stakeholders of milestones, where applicable.
• Ensure internal records and tracking tools are maintained up to date for effective management of the company’s cases.
• Prepare reports on small claims matters, pre-litigation cases and escalated concerns.
• Negotiate settlements and other arrangements with all applicable stakeholders.
• Present department results and trends to Executive Team members.

OTHER DETAILS

• Completion of an undergraduate degreeor an equivalent combination of experience and education
• 5+ years of relevant experience in same or similar function.
• Interpersonal savvy.
• Negotiations skills and decision making.
• Knowledge of Customer Relations principles.
• Strong knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Excellent verbal and written communication skills including active listening skills.

This posting is for an existing vacancy.

Hiring Range: $70,300 - $89,000

The actual base salary offered is determined based on the successful candidate's relevant experience, skills, and competencies and considers internal equity

Starting salary is typically offered in the lower to mid portion of the range, with placement determined by the successful candidate’s skills, experience, and internal equity considerations. Candidates with exceptional qualifications and directly relevant experience may be considered for compensation up to the maximum of the range.

WHAT HYUNDAI CANADA CAN OFFER YOU

• Be part of an Award-Winning Culture
• Access Comprehensive Health and Dental Coverage from Day One, including up to $2,500 in Mental Wellness Benefits
• Take Advantage of RRSP Matching
• Participate in an Exclusive Car Leasing Program
• Benefit from Flexible Start Times
• Receive Competitive Paid Time Off
• Explore Career Growth, Mentoring, and Tuition Support Opportunities
• Celebrate Every Contribution and Career Milestone Through Our Internal Recognition Platform and Programs
• Get Enhanced Maternity and Parental Leave Top-Up
• Enjoy an Onsite Cafeteria and Game Room at our Markham Office
• Opportunity for a Discretionary Annual Bonus Program

We are committed to providing employees with an experience that will help them grow and develop professionally. Ideal candidates are self-starters, team players and thrive in a dynamic environment. If you are looking to build your career with a growing organization where you can use your knowledge, skills and talents, consider joining our team.
Hyundai Auto Canada Corp. is committed to being an equal opportunity employer. We are also committed to meeting the needs of people with disabilities and their accessibility requirements. If you require accommodation during the interview process, please let us know and we will take all reasonable steps required to meet your accessibility requirements.
We thank all applicants for their interest; only candidates selected to proceed in the recruitment process will be contacted.