Warranty Supervisor (Contract)

Intracorp Homes; Vancouver; On-site; CAD 80,000 - 90,000; Full time

Job summary

A leading urban real-estate company is looking for a Warranty Supervisor for an 18-month contract in Vancouver, Canada. The role involves quality control inspections and performing hands-on repairs while ensuring exceptional customer service. Ideally, candidates will have 5-7 years of experience in home repairs or warranty work and be detail-oriented with excellent communication skills. The position offers a salary range of $80,000 - $90,000 annually depending on experience.

Qualifications

• 5-7 years' experience in home repairs or home warranty work.
• Experience with multi-family and mixed-use real estate projects.
• A highly methodical approach with careful attention to detail.

Responsibilities

• Meet with homeowners to review service items.
• Perform repairs on work orders without needing a trade.
• Communicate regularly with the Customer Service Team.

Skills

Great organizational and time management skills

Detail-oriented

Excellent communication skills

Calmness and professionalism under pressure

Exceptional customer service skills

Job description

Join to apply for the Warranty Supervisor (Contract) role at Intracorp Homes

Passionate about working on extraordinary development projects? Do you have a high standard for both customer service and workmanship? If so, you’re probably a great fit for our Warranty Supervisor (18‑Month Contract) position. Reporting to the Manager, Homeowner Care you’ll be immersed in all aspects of quality control inspections during construction, pre‑completion, orientations, and possession.

YOU BRING

Great organizational and time management skills and thrive in a fast‑paced environment. You are a proven self‑starter with the ability to learn quickly, detail‑oriented with excellent communication skills, and are comfortable working on your own as well as part of a cross‑functional team.

WE'D LIKE YOU TO HAVE

• Experience with multi‑family and mixed‑use real estate projects
• 5-7 years' experience in home repairs or home warranty work
• Calmness and professionalism under pressure
• The ability to perform home repairs with a high degree of quality and efficiency
• Exceptional verbal communication and customer service skills
• Excellent organizational skills with the ability to simultaneously manage multiple priorities in a deadline‑driven environment
• A highly methodical approach with careful attention to detail
• Unquestionable integrity and commitment to exceptional work
• A sense of humour!

We know this is a long list. If you don’t quite check all the boxes, but you do have a can‑do attitude and enthusiasm by the bucket load, we would encourage you to apply.

A DAY IN THE LIFE

As part of the Homeowner Care team, you’ll spend your day meeting with Intracorp homeowners to review requested service items, as well as conduct various hands‑on pre‑completion and post‑completion duties as scheduled by the Manager, Homeowner Care.

You will:

• Perform repairs on work orders that do not involve a trade
• Update service item work order status daily in the Homeowner Care system, making notes re: other issues – not warrantable items, homeowner damage, recommended back charges etc.
• Troubleshoot mechanical/electrical issues and resolve if possible as appropriate. If not, you will communicate with the respective trade service person to schedule their attendance to remedy the issue
• Communicate regularly with the Customer Service Team regarding service item status, prioritization, and timing to complete requested warranty work
• Conduct customer orientations as required
• Meet with/supervise contractors as required
• Assess reported common area deficiencies, carry out necessary repairs, calling in contractors as appropriate
• Order and maintain supplies, equipment, parts, materials needed to complete warranty work orders; submit expenses
• Participate in special projects and perform other related duties as requested

OUR CULTURE

Our diversity enables our creativity. It is our differences that help us to make better choices, innovate and deliver extraordinary results. Our culture is built upon inclusivity: we respect every team member’s strengths, views, and experiences. We’re invested in your growth and offer much more than the typical job. With us, you’ll not only build extraordinary homes, but an extraordinary career. It doesn’t matter your position – once you’re part of the Intracorp team we are dedicated to supporting you to succeed.

Intracorp Homes supports equal employment opportunity. We celebrate diversity and do not discriminate based on race, gender identity or expression, sexual orientation, age, disability status, or any other protected characteristics. We take pride in fostering an inclusive workplace where our team excel based on their merit and ability.

OUR COMPANY

Intracorp Homes has been building the extraordinary for 50 years. We are a sophisticated, full‑service urban real‑estate company with collaborative teams and in‑house expertise in acquisitions, design, city approvals, debt and equity financing, construction, marketing, and sales. We strive to enhance the lives of our homeowners and add to the fabric of the existing communities in which we build.

COMPENSATION

This role offers a salary range of $80,000 - $90,000 annually, commensurate with experience.

Seniority level

Entry level

Employment type

Contract