Warranty Project Manager

Bosa Properties; Vancouver; On-site; CAD 84,106 - 113,790; Full time

Job summary

Bosa Properties in Vancouver is seeking a Warranty Project Manager to oversee warranty repair work across their residential portfolio. This role involves managing claims, coordinating with trades, and ensuring timely delivery of repairs while maintaining clear communication with stakeholders.

The successful candidate will have at least five years of relevant experience, strong project management skills, and technical knowledge of building systems. This is a critical role in maintaining the trust and satisfaction of homeowners.

Qualifications

• Minimum five years of experience in construction, project management, or a related field.
• Technical grounding in envelope, mechanical, or electrical systems.
• Strong project management fundamentals and comfort managing sensitive situations.

Responsibilities

• Coordinate and manage warranty repair work across BPI's residential portfolio.
• Maintain a clear picture of all active and upcoming warranty claims.
• Act as the primary point of contact for stakeholders including homeowners and strata councils.

Skills

Construction project management

Trade coordination

Communication

Stakeholder management

Job description

Bosa Properties Inc. (BPI) is an end‑to‑end real‑estate company offering human‑centered solutions for property development and management. Based in Vancouver, Canada, our in‑house team works across residential, commercial and master‑planned projects with a growing residential portfolio that includes more than 22,000 homes built or under development and an income portfolio of 5.5 million square feet of retail, industrial, office and rental properties under management. We are an organization of high achievers and believe what is created in community is always better than what is created in isolation. We set high expectations and support you in achieving excellence while collaborating, learning from each other and delivering results.

About the Role

Warranty is one of the most consequential touchpoints in the homeowner relationship – and one of the highest‑risk areas for cost and reputation if it is not managed well. The Warranty Project Manager owns the structured intake, planning, coordination, and delivery of warranty repair work across BPI’s residential portfolio, managing claims as defined projects under a consistent framework. This role sits at the intersection of construction, homeowner relations, legal obligation and trade management. It requires someone who can hold a complex portfolio of active files with discipline and clarity while handling difficult conversations professionally, building trust with internal and external stakeholders, and driving repair work through to resolution.

What You’ll Do

• Claim Triage & Program Management – Maintain a clear picture of all active and upcoming warranty claims, triaging by complexity, urgency, public risk and stakeholder sensitivity, and establishing scope, responsibility and target dates within 24 to 48 hours of receipt.
• Group similar or recurring issues across projects into coordinated repair scopes to reduce repeat trade mobilizations, shorten timelines and control cost.
• Maintain the warranty milestone tracker and contact applicable strata at least three months before key warranty dates, offering proactive support, including engineer site visits where appropriate, before formal claims are submitted.
• Maintain a working understanding of trade agreements, trade warranty obligations and BC Home Warranty guidelines to support accurate claim assessment and repair planning.
• Repair Delivery – Work directly with Axiom, engineers and trades to complete site visits, confirm root cause, develop repair plans and coordinate scope, access, sequencing and scheduling through to completion.
• Manage repair work as defined projects with clear scope, sequencing, trade readiness and accountability, targeting completion within 90 days of a coverage determination except where weather, access or third‑party factors apply.
• Keep timelines, risks and constraints visible – identifying fallback and escalation paths early and surfacing problems to leadership before they evolve from outside.
• Stakeholder Management & Reporting – Act as the primary point of contact for homeowners, strata councils, strata managers, warranty providers, trades and internal partners (DevCon, Sales, Marketing, Axiom) with clear, consistent and proactive communication.
• Handle difficult conversations professionally and firmly – managing expectations, holding positions and following through in a way that keeps escalation bottom‑up.
• Prepare and present monthly reports to the Customer Care team and senior leadership covering aging files, recurring defects, open risks, budget exposure and recommended next steps.

What You Bring

• Minimum five years of experience in construction, project management or a related field – with hands‑on exposure to trade coordination, site inspections and repair delivery.
• Technical grounding in at least one of envelope, mechanical or electrical systems – enough to assess a problem, ask the right questions and recognize when a proposed solution does not hold up.
• Strong project‑management fundamentals – able to define scope, set timelines, track dependencies and hold trades and internal partners to commitments without relying on authority.
• Comfort managing strata councils, homeowners and external partners through complex and sensitive situations – staying professional under pressure and knowing when to escalated.
• Familiarity with BC Home Warranty legislation, trade agreements or strata environments is an asset, not a requirement.

Salary: $84,106 CAD – $113,790 CAD

Who You Are

• Trustworthy – you lead with trust, demonstrating credibility, empathy and sincerity.
• Humble – unpretentious and self‑aware, you take responsibility for your mistakes and learn continuously.
• Community‑focused – you believe what is created in community is always better than what is created in isolation and that excellence is achieved through collaboration.

How to Apply

We value your interest in Bosa Properties. While we can only respond to shortlisted applicants, we will keep your information on file and consider you for future opportunities as they become available. We are dedicated to building a diverse community, where everyone belongs. Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.