Warranty & Remake Specialist — Detail-Driven Ops Lead

Budget Blinds of New Westminster/Surrey; Port Coquitlam; On-site; CAD 30,307 - 34,440; Full time

Benefits offered by this job

Company parties

Competitive salary

Job summary

A custom window covering company is hiring an Admin & Warranty Coordinator to manage warranty claims and ensure process accuracy. The candidate should possess excellent organizational skills and communicate confidently with customers. Responsibilities include documenting warranty requests and tracking resolutions. This full-time in-office role offers a competitive salary based on experience, between $22-25 per hour, with opportunities for growth in a structured environment.

Qualifications

• Strong documentation habits and attention to detail.
• Comfortable enforcing processes and following up.
• Ability to manage multiple files at various stages.

Responsibilities

• Manage all warranty claims and remakes from start to finish.
• Document warranty requests and track resolution timelines.
• Communicate professionally with customers regarding issues.

Skills

Strong organizational and documentation skills

Confident written and verbal communication

Tech-savvy

Calm under pressure

Tools

TouchPoint CRM

Salesforce

Job description

A custom window covering company is hiring an Admin & Warranty Coordinator to manage warranty claims and ensure process accuracy. The candidate should possess excellent organizational skills and communicate confidently with customers. Responsibilities include documenting warranty requests and tracking resolutions. This full-time in-office role offers a competitive salary based on experience, between $22-25 per hour, with opportunities for growth in a structured environment.