Warranty Coordinator (18 Month Contract)

Leavitt Industrial Group; City of Langley; Presencial; CAD 50 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical plan

Dental plan

Vision plan

Prescription drug coverage

RRSP matching

Sick leave

Employee assistance

Resumo da oferta

Leavitt Industrial Group is hiring a Warranty Coordinator for an on-site Langley, BC role. The 18-month contract focuses on coordinating and managing manufacturer warranty claims from review to payment and resolution.

You will verify eligibility, prepare submissions, monitor progress, and maintain accurate records across ERP/CRM systems. Strong communication and analytical skills are essential for success.

Qualificações

• High school diploma or equivalent required; post-secondary education in business administration or a related field is an asset
• 1–3 years of warranty administration experience preferred
• Experience in material handling, heavy equipment or industrial equipment is an asset
• Ability to interpret technical repair documentation and mechanical terminology
• Strong computer skills, including Microsoft Office; Excel; ERP systems and warranty portals is an asset
• Strong analytical, organizational and problem-solving skills
• Excellent written and verbal communication skills
• Ability to manage competing priorities, meet deadlines and work independently
• High level of accuracy, accountability and attention to detail
• Collaborative, customer-focused approach with a willingness to learn and improve processes

Responsabilidades

• Review claims, labor, parts and repair costs to ensure accuracy
• Verify warranty eligibility and OEM policy compliance
• Prepare, submit and manage warranty claims through payment or resolution
• Monitor ongoing claims and credit memos for timely recovery
• Process and reconcile warranty credits and investigate discrepancies
• Complete equipment warranty registrations and required docs
• Maintain warranty records across ERP/CRM and manufacturer systems
• Coordinate warranty campaigns, service bulletins and returns
• Provide warranty guidance to Service, Parts, Sales, customers and OEMs
• Track warranty KPIs and report on volumes and recovery rates
• Identify opportunities to improve claim quality and reduce delays
• Support ERP changes, standardization and team coverage

Conhecimentos

Warranty administration

Excel

ERP systems

Communication skills

Attention to detail

Formação académica

High school diploma or equivalent

Post-secondary ed in business administration (asset)

Ferramentas

Microsoft Excel

ERP systems

Warranty portals

Descrição da oferta de emprego

We put a high premium on the kind of people who dig the details and have the skills to orchestrate them to perfection, especially in a high-energy environment. When carried out well, these core values define our continual success.

About Us

Driven by purpose. Lifted by people.

At Leavitt Industrial Group, we believe that success is built on the strength of our people. When you join our team, you’re not just taking a job. You’re launching a rewarding and meaningful career path with endless opportunities for development.

Whether you’re an emerging talent or an industry veteran, we provide the support, mentorship, and resources to help you excel at every stage of your career. At Leavitt Industrial Group, your ideas are encouraged, your ambitions are recognized, and your contributions are rewarded.

We stand under a shared and united Purpose: Together, we lift our world and everything in it. At the core of who we are lies our commitment to keep the world moving. Every day, our products, parts and services do more than just handle goods. Our purpose captures our commitment to lifting our communities, the customers we work with, and our employees.

Our culture is shaped by our core values, including Teamwork, Continuous Improvement, Leadership, Safety, Accountability, and Community & Environment.

Bring your energy, skills, and ambition to one of North America’s fastest-growing private companies—where careers evolve alongside the business, and growth is built into every role. Join a team that’s driving momentum and shaping the future together.

Our employees enjoy a comprehensive range of health benefits and rewards designed to support their well-being and personal and professional growth. This includes but is not limited to:

• Competitive compensation packages
• Annual healthcare spending account
• Retirement savings plan
• Robust orientation, learning, and training programs
• Community support initiatives

At Leavitt Industrial Group, e mployee satisfaction is a top priority, and we are dedicated to helping our employees thrive.

Ready to give your career a lift?

Just starting out, moving into leadership, or digging into your discipline?
Join us.

Warranty Coordinator (18 Month Contract)

Leavitt Industrial Group is a long-term owner and operator of industrial-focused businesses across North America. Formerly known as Venturis Capital, our organization has spent decades building and investing in strong, service-driven businesses. We have grown into a distinct group of aligned companies that support a broad spectrum of industrial sectors.

Our approach is steady and proven. We acquire and support businesses with strong leadership, a people-first culture, and the potential to grow. We believe in growing with our people, not just our numbers. Our group is built on trust, earned through performance, and reinforced through consistency.

With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work.

The Opportunity

Leavitt Industrial Group is looking for an organized Warranty Coordinator to join our team in Langley, British Columbia. As the Warranty Coordinator you will coordinate and manage manufacturer warranty claims from initial review through submission, payment and resolution

As the Warranty Coordinator your key responsibilities will include:

• Review service reports, technician documentation, labour, parts and repair costs to ensure warranty claims are accurate and complete
• Verify warranty eligibility and compliance with OEM policies, procedures and submission deadlines
• Prepare, submit and manage warranty claims through to payment or resolution, including appeals and disputed claims
• Monitor warranty work in progress, outstanding claims and credit memos to support timely financial recovery
• Process and reconcile OEM warranty credits, investigate discrepancies and ensure accurate cost allocation
• Complete equipment warranty registrations, receiving inspections and required in-service documentation
• Maintain accurate warranty records across ERP, CRM and manufacturer systems
• Coordinate warranty campaigns, service bulletins, failed parts returns and new product warranty requirements
• Provide warranty guidance to Service, Parts, Sales, customers and OEM partners across Canada and the US
• Track and report warranty KPIs, including claim volumes, recovery rates, outstanding claims and registration accuracy
• Identify opportunities to improve claim quality, reduce processing delays and streamline warranty processes
• Support ERP system changes, process standardization and team coverage as required

Required Skills & Qualifications

The ideal candidate will possess the following skills, knowledge, and competencies:

• High school diploma or equivalent required; post-secondary education in business administration or a related field is an asset
• One to three years of experience in warranty administration, dealership service operations or a similar role preferred
• Experience in material handling, heavy equipment, automotive or industrial equipment is an asset
• Ability to interpret technical repair documentation and understand basic mechanical terminology
• Strong computer skills, including Microsoft Office, particularly Excel; experience with ERP systems and manufacturer warranty portals is an asset
• Strong analytical, organizational and problem-solving skills
• Excellent written and verbal communication skills
• Ability to manage competing priorities, meet deadlines and work independently
• High level of accuracy, accountability and attention to detail
• Collaborative, customer-focused approach with a willingness to learn and improve processes

Leavitt Industrial Group is proud to offer competitive compensation and flexible benefits coverage for all eligible employees, including an employer matching RRSP plan:

• Company paid medical health care plan for you and your dependents
• Dental plan, vision plan, and prescription drug coverage
• Annual health care spending account
• Life insurance, short term disability, and travel insurance
• Sick leave plan – 100% employer paid
• Employee assistance programs
• RRSP matching

The base pay range for this role is: $50,000 to $60,000 per year depending on experience.

This is an onsite role based in Langley, British Columbia. This is an 18-month full-time contract position.

Leavitt Industrial Group would like to thank all applicants for their interest; however, only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.