Customer Service Representative

Leavitt Industrial Group; Kelowna; On-site; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Company vehicle

RRSP matching

Medical plan

Dental plan

Vision plan

Prescription drug coverage

Annual health care spending account

Life Insurance

Sick leave

Employee assistance programs

Travel insurance

Uncapped commission

Job summary

Leavitt Machinery in Kelowna, British Columbia, is seeking an Outside Sales Representative to drive service and parts revenue within a defined territory. You will manage leads, secure new accounts, and maintain strong customer relationships in a fast-paced, on-site role.

The position requires at least one year of outside B2B sales, experience in heavy‑duty machinery preferred, and a valid driver’s license with ability to travel within the region.

Qualifications

• At least one year of outside B2B sales experience.
• Previous heavy‑duty machinery or material handling industry experience is a strong asset.
• Dock and door industry experience is an asset.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong motivation, resiliency, and drive to succeed.
• Excellent verbal and written communication skills.
• Ability to build and maintain strong customer relationships.
• Valid driver’s license and ability to travel within the region as needed.

Responsibilities

• Drive new Service and Parts revenue within an assigned territory to meet sales targets.
• Prospect for new business, manage sales leads, and secure new accounts with tailored solutions.
• Negotiate with customers to close deals in a professional manner.
• Maintain customer satisfaction and retention for assigned accounts.
• Conduct regular customer site visits and meet with prospective customers.
• Produce leads and opportunities for all business units.
• Track leads and maintain accurate CRM records.

Skills

Outside sales

B2B sales

Communication

Independent work

Driver's license

Travel readiness

CRM experience

MS Office

Tools

CRM software

Microsoft Office

Job description

We put a high premium on the kind of people who dig the details and have the skills to orchestrate them to perfection, especially in a high-energy environment. When carried out well, these core values define our continual success.

About Us

Driven by purpose. Lifted by people.

At Leavitt Industrial Group, we believe that success is built on the strength of our people. When you join our team, you’re not just taking a job. You’re launching a rewarding and meaningful career path with endless opportunities for development.

Whether you’re an emerging talent or an industry veteran, we provide the support, mentorship, and resources to help you excel at every stage of your career. At Leavitt Industrial Group, your ideas are encouraged, your ambitions are recognized, and your contributions are rewarded.

We stand under a shared and united Purpose: Together, we lift our world and everything in it. At the core of who we are lies our commitment to keep the world moving. Every day, our products, parts and services do more than just handle goods. Our purpose captures our commitment to lifting our communities, the customers we work with, and our employees.

Our culture is shaped by our core values, including Teamwork, Continuous Improvement, Leadership, Safety, Accountability, and Community & Environment.

Bring your energy, skills, and ambition to one of North America’s fastest-growing private companies—where careers evolve alongside the business, and growth is built into every role. Join a team that’s driving momentum and shaping the future together.

Our employees enjoy a comprehensive range of health benefits and rewards designed to support their well-being and personal and professional growth. This includes but is not limited to:

• Competitive compensation packages
• Annual healthcare spending account
• Retirement savings plan
• Robust orientation, learning, and training programs
• Community support initiatives

At Leavitt Industrial Group, e mployee satisfaction is a top priority, and we are dedicated to helping our employees thrive.

Ready to give your career a lift?

Just starting out, moving into leadership, or digging into your discipline?
Join us.

Leavitt Machinery is one of the fastest growing material handling equipment dealerships in North America. With an entrepreneurial spirit, mission-driven approach, and customer-focused mindset, Leavitt has achieved consistent growth over the past 25 years. With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work.

The Opportunity

Leavitt Machinery is looking for a motivated Outside Sales Representative for our Customer Service Representative role in Kelowna, British Columbia. As the Customer Service Representative, you will drive new sources of revenue, through selling service agreements and effectively managing customer accounts.

As the Customer Service Representative, your key responsibilities will include:

• Driving new Service and Parts revenue within an assigned territory to meet sales targets
• Prospecting for new business, effectively managing sales leads, and securing new customer accounts by offering tailored solutions and maintenance programs
• Tactfully and professionally negotiating with customers to close deals
• Maintaining customer satisfaction and retention for assigned accounts
• Conducting regular customer site visits and meeting with new prospective customers
• Producing leads and opportunities for all business units
• Tracking leads and maintaining accurate records in the CRM

Required Skills & Qualifications

The ideal candidate will possess the following skills, knowledge, and competencies:

• At least one year of outside B2B sales experience
• Previous heavy-duty machinery or material handling industry experience is a strong asset
• Previous experience within the dock and door industry is considered an asset
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Strong motivation, resiliency, and drive to succeed
• Excellent verbal and written communication skills
• Ability to build and maintain strong customer relationships
• Demonstrated ability to work effectively independently and exercise strong judgment
• Valid driver’s license and ability to travel within the region as needed

Leavitt Machinery is proud to offer competitive compensation and flexible benefits coverage for all eligible employees, including an employer matching RRSP plan:

• Company paid medical health care plan for you and your dependents
• Dental plan, vision plan, and prescription drug coverage
• Annual health care spending account
• Life Insurance, short term disability, and travel insurance
• Sick leave plan – 100% employer paid
• Employee assistance programs
• RRSP matching
• Uncapped commission
• Company vehicle and gas card provided

The base pay range for this role is: $45,000 to $55,000 annually, depending on experience, plus commission. Total on target earnings for year one are estimated between $75,000 and $100,000.

This is an onsite role based in Kelowna, British Columbia.

Leavitt Machinery would like to thank all applicants for their interest; however, only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.