Warranty Administrator

Inland Kenworth; City of Leduc; On-site; CAD 50,000 - 60,000; Full time

Benefits offered by this job

Extended Medical (including Vision)

RRSP with employer matching

Long Term and Short Term Disability

Life Insurance

Paid Time Off

Ongoing training opportunities

Job summary

Inland Truck & Equipment is seeking a Warranty Administrator for our Langley, BC dealership. The role involves interpreting failure reports, writing claims, and submitting them to manufacturers’ warranty processing centers.

You will verify eligibility, prepare forms, and manage warranty records. The position requires a high school diploma or GED, with a post-secondary diploma preferred; three years in automotive/truck/equipment warranty is ideal.

Qualifications

• High school diploma or GED required.
• Post-secondary diploma or trade certification preferred.
• Three years’ warranty experience in automotive, truck or equipment.
• Strong computer skills with intermediate Excel.
• Proactive problem-solving and logical thinking.
• Good verbal and strong written communication.

Responsibilities

• Interpret failure reports and compose claims reports for warranty adjudicators.
• Complete claim forms, code failures, and list materials for vendors.
• Process warranty claims in a timely manner.
• Verify OEM/vendor criteria and warranty eligibility for repairs.
• Respond to warranty inquiries from customers and vendors.
• Track warranty parts for return or discard with vendors.
• Close warranty repair orders and maintain warranty schedules.
• Maintain records for auditing and warranty purposes.
• Maintain communication with all vendors.
• Keep service and customer records as required by warrantors.

Skills

Problem solving

Written/verbal communication

Attention to detail

Interpersonal skills

Computer skills

Education

High school diploma or GED

Post-secondary diploma or trade certification

Tools

Excel

Job description

Inland Truck & Equipment is an industry leader in the heavy-duty truck and equipment sales, service, and parts marketplace. When we say we’re ALL IN, we mean we’re all in on you and your career.

We are a great place to work—with competitive pay and benefits, mentorship, growth opportunities, and a culture that prioritizes teamwork, safety, and community support. We are committed to embracing new technology, ensuring that we stay at the forefront of innovation in our industry. With over 1,700 employees across 44 locations in North America, we provide exciting employment opportunities that can drive your future growth.

Join us at Inland Truck & Equipment and go ALL IN on a career that has it all.

This position is located at our sales and service dealership in Langley, BC.

THE OPPORTUNITY

The Warranty Administrator will be responsible for processing warranty claims. This involves interpreting failure reports and writing claims reports and submitting them to the manufacturers’ warranty processing centers.

YOUR RESPONSIBILITIES

• Interprets failure reports and composes claims reports in such a manner as will be properly understood by claims adjudicators at manufacturers’ warranty processing centers
• Completes the various claim forms, properly codes failures and lists materials as required by different vendors
• Processes warranty claims in a timely manner
• Verifies criteria required by OEM/vendors, checks warranty eligibility for the repairs
• Responds to warranty inquiries from internal and external customers
• Tracks warranty parts to be returned to vendor or discarded
• Closes warranty repair orders
• Keeps warranty schedules up to date
• Reviews credit notes and warranty statements for items to be posted to warranty schedules
• Maintains records for auditing purposes as needed by the company and by warrantors
• Maintains an excellent line of communication with all vendors
• Maintain all service and customer records as required by the warrantor

WHAT WE LOOK FOR

• High school diploma or general education degree (GED) essential
• Post-secondary diploma or trade certification preferred
• Three years’ related experience in automotive, truck or equipment warranty
• Strong computer skills, with intermediate level Excel
• Ability to proactively problem-solve and think logically
• Good verbal and strong written communication skills
• Good mechanical aptitude
• Strong interpersonal skills
• Detail-oriented
• Accountability and dependability

PAY RANGE

The salary range for this role is between $50,000 - $60,000, based on experience.

CAN BENEFIT PACKAGE

Our employees receive a generous benefits package including:

• Extended Medical (including Vision)
• RRSP with employer matching program
• Long Term and Short Term Disability
• Life Insurance
• Paid Time Off
• On-going training opportunities

(warranty claims, truck, heavy truck, heavy equipment, warranty claims administrator, claims administrator)