Warranty Claims & Compliance Specialist

Bosch Truck Group; Red Deer; Hybrid; CAD 55,000 - 75,000; Full time

Job summary

Bosch Truck Group is seeking a Warranty Administrator to review, process, and follow up on warranty claims across dealer locations. The role ensures compliant administration, timely payments, and close work with Service, Parts, and OEM partners to maximize dealership profitability.

Key duties include reviewing repair orders, submitting claims within OEM timelines, and maintaining accurate warranty records while supporting audits and continuous improvement initiatives.

Qualifications

• Previous service department experience required.
• Warranty administration experience in heavy-duty truck or equipment environment preferred.
• Experience with CDK dealership management systems is an asset.
• Proficient with Microsoft Excel, Word, and SharePoint.

Responsibilities

• Review repair orders and documentation for warranty eligibility.
• Submit warranty claims accurately and within OEM timelines.
• Verify labor operations, coding, service report quality, parts usage, and documentation.
• Process claim corrections, re-submissions, and adjustments as required.
• Reconcile warranty credits and monitor outstanding claims.
• Monitor warranty performance and maintain tracking of returns.
• Communicate claim issues and documentation requirements with stakeholders.
• Support audits and continuous improvement initiatives.

Skills

Attention to detail

Organizational skills

Communication

Problem-solving

Multitasking

Teamwork

Tools

CDK dealership management systems

Microsoft Excel

Microsoft Word

SharePoint

Job description

Bosch Truck Group is seeking a Warranty Administrator to review, process, and follow up on warranty claims across dealer locations. The role ensures compliant administration, timely payments, and close work with Service, Parts, and OEM partners to maximize dealership profitability.

Key duties include reviewing repair orders, submitting claims within OEM timelines, and maintaining accurate warranty records while supporting audits and continuous improvement initiatives.