Warranty Administrator

Trotman Auto Group - Shared Services; Surrey; On-site; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Performance incentives

Health and dental benefits

Employee Assistance Program (EAP)

RRSP program

Paid time off

Employee vehicle purchase and service 

Professional development training

Career growth within Trotman Auto

Stability as part of Canada’s Best Man

Job summary

White Rock Dodge, part of Trotman Auto Group, is seeking an experienced Warranty Administrator to join our growing team. This is not an entry-level role and focuses on maximizing legitimate warranty reimbursement while maintaining OEM compliance.

The ideal candidate understands automotive repair operations, warranty coding, audits, recalls, campaigns, and chargeback prevention, with a track record of recovering warranty revenue and supporting dealership profitability.

Qualifications

• 2+ years OEM dealership Warranty Administrator experience
• Experience with warranty audits and compliance is a plus
• Familiarity with warranty claims processing and OEM policies

Responsibilities

• Review and audit warranty orders for eligibility
• Identify revenue opportunities and optimize reimbursements
• Ensure compliance with OEM policies and audits
• Process warranty claims according to OEM requirements
• Collaborate with technicians and service advisors to gather documentation

Skills

Warranty administration

Warranty compliance

Revenue recovery

Problem solving

Tools

CDK

Reynolds & Reynolds

PBS

Tekion

Dealertrack

Job description

Warranty Administrator- White Rock Dodge

Looking for a career with one of Canada's Best Managed Companies?

White Rock Dodge, part of Trotman Auto Group, is seeking an experienced Warranty Administrator to join our growing team.

This is not an entry-level administrative or data-entry position.

The Warranty Specialist is a critical contributor to Service Department profitability and is responsible for maximizing legitimate warranty reimbursement opportunities while maintaining strict OEM compliance.

We are seeking someone who understands automotive repair operations, technician documentation, labour operations, repair order workflow, warranty coding, manufacturer policies, audits, recalls, campaigns, and chargeback prevention. The successful candidate knows how to identify revenue opportunities, prevent lost reimbursement, and support dealership profitability through effective warranty management.

What We Offer

• Competitive salary of $50,000 - $70,000 per year
• Performance Incentives
• Comprehensive extended health and dental benefits
• Employee Assistance Program (EAP)
• RRSP program
• Paid time off
• Employee vehicle purchase and service discounts
• Ongoing OEM and professional development training
• Career growth opportunities within Trotman Auto Group
• Stable employment with one of Canada's Best Managed Companies
• Compensation based on experience, training, and demonstrated warranty expertise

Who We're Looking For

We are looking for an experienced automotive dealership professional with strong technical knowledge of warranty administration, service operations, and manufacturer compliance.

Preferred Qualifications

One or more of the following:

• 2+ years of OEM dealership Warranty Administrator experience

OR

• 3+ years as a Senior Service Advisor
• 3+ years as a Journeyman Automotive Technician
• 3+ years as a 3rd or 4th Year Apprentice Technician
• 3+ years as a Shop Foreman, Dispatcher, Tower Operator, Shop Controller, Fixed Operations Coordinator, or similar dealership role

Please note:

Candidates without relevant dealership experience will not be considered.

Additional Assets

Preference will be given to candidates with experience in one or more of the following OEM environments:

• Hyundai
• Toyota
• Mazda
• Volkswagen
• Chrysler
• Dodge
• Jeep
• Ram
• Ford
• GMC
• Buick

Additional assets include:

• Multi-store Warranty Administration experience
• Warranty audit and compliance experience
• Warranty receivables management
• Warranty appeals and claim recovery experience
• First-pass claim acceptance improvement initiatives
• Revenue recovery and reimbursement optimization
• Recall and campaign administration
• Technical Service Bulletin (TSB) implementation
• Engineering, technical, or diagnostic background
• Experience with CDK, Reynolds & Reynolds, PBS, Tekion, Dealertrack, or similar dealership management systems

What Makes Someone Successful in This Role

The ideal candidate understands:

• OEM warranty policies and procedures
• Warranty claims analysis and processing
• Warranty compliance and audit requirements
• Repair order review and validation
• Technician labour operations and coding
• Warranty labour time optimization
• Straight-time and additional labour recovery opportunities
• Service campaigns and manufacturer recalls
• Warranty receivables and aging management
• First-submission accuracy
• Chargeback prevention and recovery
• Warranty appeals and claim escalation
• Revenue leakage identification
• Parts and labour relationships
• Vehicle systems and repair processes
• Service Department profitability metrics
• Warranty performance measurement and reporting

What Your Day Will Look Like

• Review and audit repair orders for warranty eligibility
• Analyze technician stories and supporting documentation
• Validate labour operations, coding, diagnostics, and parts usage
• Process and submit warranty claims according to OEM requirements
• Identify missed labour operations and reimbursement opportunities
• Monitor claim acceptance rates and denied claims
• Research and submit warranty appeals
• Track warranty receivables and aging claims
• Work closely with Technicians, Service Advisors, Parts Advisors, Service Managers, and Fixed Operations leadership
• Support manufacturer warranty audits
• Ensure compliance with manufacturer policies and procedures
• Review recalls, campaigns, TSBs, and warranty bulletins
• Identify opportunities to improve warranty profitability
• Maintain accurate and organized warranty records
• Help maximize warranty revenue while minimizing compliance risk

Why This Role Matters

Warranty revenue represents a significant portion of a dealership's labour sales and profitability.

The successful candidate will do far more than submit claims. They will serve as a subject matter expert who helps recover legitimate warranty revenue, reduce chargebacks, improve submission quality, support audit readiness, and strengthen overall Service Department performance.

This role is ideal for someone who enjoys problem‑solving, analyzing repair processes, identifying opportunities, and collaborating across the dealership to drive results.

Schedule: Full-Time 8:30am - 5:00pm

Compensation:$50,000 - $70,000 per year

• Compensation will be based on experience, qualifications, training requirements, and demonstrated warranty expertise.

If you're an experienced automotive warranty professional looking for a long‑term opportunity with a respected and growing dealership group, we'd love to hear from you.

Trotman Auto Group is an equal‑opportunity employer. Only candidates selected for an interview will be contacted. By submitting an application, you consent to Trotman Auto Group and its affiliates collecting, using, and disclosing personal information, including contacting previous employers and references, for recruitment purposes in accordance with British Columbia's Personal Information Protection Act (PIPA).