Warming Centre Shift Lead - Shelter Operations

Christie Ossington Neighbourhood Centre; Toronto; On-site; CAD 60,000 - 70,000; Full time

Job summary

Christie Ossington Neighbourhood Centre (CONC) is seeking a Warming Centre Shift Supervisor to oversee operations during assigned shifts. Reporting to the Program Supervisor, you will act as senior staff on site, supervise warming centre staff, liaise with community partners, and ensure service users receive safe, respectful care.

Duration: November 01, 2026 until April 15, 2027. Shifts include daytime hours; operation during extreme cold or City-directed days.

Qualifications

• Minimum 3 years’ experience providing client-centered support, including 1+ year in a leadership/shift lead role in a shelter, housing, or community setting.
• College Diploma or University Degree in Social Services, Community Development, Psychology, Social Work, or equivalent experience.
• Knowledge of Toronto Shelter Standards, conflict resolution strategies, and harm reduction.
• Strong organizational, time management, communication, and documentation skills (including MS Office).
• First Aid/CPR and WHMIS certification.
• Clear criminal record check required.

Responsibilities

• Supervise and support staff; assign tasks and ensure shift coverage.
• Facilitate conflict resolution and escalations.
• Manage client intake and decanting; liaise with City duty office and community partners.
• Ensure adherence to health, safety, and program protocols.
• Complete shift reports and document incidents.
• Promote an inclusive, harm reduction-based environment for service users.
• Participate in staff meetings, training, and agency initiatives.

Skills

Leadership shift lead

Client-centered support

Communication skills

Organizational & time management

Documentation & MS Office

Education

College Diploma or University Degree in Social Services/Related Field

First Aid/CPR and WHMIS certification

Tools

MS Office

Job description

Christie Ossington Neighbourhood Centre (CONC) is seeking a Warming Centre Shift Supervisor to oversee operations during assigned shifts. Reporting to the Program Supervisor, you will act as senior staff on site, supervise warming centre staff, liaise with community partners, and ensure service users receive safe, respectful care.

Duration: November 01, 2026 until April 15, 2027. Shifts include daytime hours; operation during extreme cold or City-directed days.