Warming Centre Program Lead | Shelter Services & Impact

Christie Ossington Neighbourhood Centre; Toronto; On-site; CAD 65,000 - 77,000; Full time

Job summary

Christie Ossington Neighbourhood Centre (CONC) is hiring a Warming Centre Program Supervisor to oversee operations and shift supervisors. The role reports to the Shelter Manager and focuses on delivering client-centered services for vulnerable adults facing homelessness and complex needs.

The position requires a Bachelor’s or Master’s in Social Work or Psychology, with 2+ years in related work and 1+ year supervisory experience.

Qualifications

• Bachelor’s or Master’s degree in Social Work, Psychology, or a related field.
• Minimum 2 years’ experience with vulnerable adult populations; shelter experience an asset.
• Minimum 1 year of supervisory or leadership experience.
• Experience in unionized environments preferred.
• Knowledge of anti-racism and anti-oppression frameworks.
• Ability to work flexible, short-notice hours.

Responsibilities

• Provide leadership to the staff team to ensure high quality, inclusive, accessible, respectful and effective client-directed service.
• Supervises Warming Centre on-call including staffing notices and replacements.
• Connects with the Breaking Barriers Supervisor to ensure programming is delivered on site.
• Follow Collective Agreement in emergency scheduling of staff.
• Assist with tracking outcomes and preparing updated reports.
• Lead QA checks with City of Toronto and ensure QA requirements are met.
• Maintain high levels of communication with Shift Supervisors.
• Liaise with Duty Office and CONC Operations staff for facility maintenance.
• Coordinate partnerships to maximize client supports.
• Participate in agency-wide policy development and procedures.
• Supervise Warming Centre Peer staff meetings, training and activities.

Skills

Leadership

Staff supervision

Communication

Organizational skills

Advocacy

Education

Bachelor’s or Master’s degree in Social Work or Psychology

Job description

Christie Ossington Neighbourhood Centre (CONC) is hiring a Warming Centre Program Supervisor to oversee operations and shift supervisors. The role reports to the Shelter Manager and focuses on delivering client-centered services for vulnerable adults facing homelessness and complex needs.

The position requires a Bachelor’s or Master’s in Social Work or Psychology, with 2+ years in related work and 1+ year supervisory experience.