Warming Centre Program Supervisor

Christie Ossington Neighbourhood Centre; Toronto; On-site; CAD 65,000 - 77,000; Full time

Job summary

Christie Ossington Neighbourhood Centre (CONC) is hiring a Warming Centre Program Supervisor to oversee operations and shift supervisors. The role reports to the Shelter Manager and focuses on delivering client-centered services for vulnerable adults facing homelessness and complex needs.

The position requires a Bachelor’s or Master’s in Social Work or Psychology, with 2+ years in related work and 1+ year supervisory experience.

Qualifications

• Bachelor’s or Master’s degree in Social Work, Psychology, or a related field.
• Minimum 2 years’ experience with vulnerable adult populations; shelter experience an asset.
• Minimum 1 year of supervisory or leadership experience.
• Experience in unionized environments preferred.
• Knowledge of anti-racism and anti-oppression frameworks.
• Ability to work flexible, short-notice hours.

Responsibilities

• Provide leadership to the staff team to ensure high quality, inclusive, accessible, respectful and effective client-directed service.
• Supervises Warming Centre on-call including staffing notices and replacements.
• Connects with the Breaking Barriers Supervisor to ensure programming is delivered on site.
• Follow Collective Agreement in emergency scheduling of staff.
• Assist with tracking outcomes and preparing updated reports.
• Lead QA checks with City of Toronto and ensure QA requirements are met.
• Maintain high levels of communication with Shift Supervisors.
• Liaise with Duty Office and CONC Operations staff for facility maintenance.
• Coordinate partnerships to maximize client supports.
• Participate in agency-wide policy development and procedures.
• Supervise Warming Centre Peer staff meetings, training and activities.

Skills

Leadership

Staff supervision

Communication

Organizational skills

Advocacy

Education

Bachelor’s or Master’s degree in Social Work or Psychology

Job description

Salary Range: $65,000.00 To $77,000.00 Annually

Christie Ossington Neighbourhood Centre (CONC) is a multi-service community organization supporting individuals and families through shelter, housing, food security, and community-based programs across Toronto.

Our work is rooted in dignity, respect, and a commitment to meeting people where they are. We strive to create a workplace where staff feel supported, valued, and able to contribute meaningfully to their communities.

Position Overview

We are hiring a Warming Centre Program Supervisor to oversee Warming Centre operations and the shift supervisors. This position reports to Shelter Manager, supports the overall management, operations, and staffing of the Warming Centre. The Supervisor will be playing key leadership role in delivering high-quality, client-directed services for vulnerable adults experiencing homelessness, mental health challenges, and complex needs.

Duration

November 01, 2026 until April 15, 2027 ( Tentative)
The Warming Centre operates on days that are -5°C or when the City directs them to be open.

Key Responsibilities

• Provide leadership to the staff team to ensure high quality, inclusive, accessible, respectful and effective client-directed service.
• Supervises Warming Centre on-call including staffing notices and replacements.
• Connects with the Breaking Barriers Supervisor to ensure that Breaking Barriers programming/workshops are being delivered on site on a regular basis.
• Follows Collective agreement in emergency scheduling of staff.
• Assisting with on-going and updated tracking outcomes and preparing updated reports as directed by senior management.
• Leads Quality Assurance checks with the City of Toronto; ensures that the program meets all QA requirements.
• Maintains high levels of communication with Shift Supervisors.
• Liaises with Duty Office and CONC Operations staff for physical plant maintenance.
• Assisting with the coordinating of collaborative community and institutional partnerships initiatives to maximize opportunities and supports for our clients.
• Participate in the development and implementation of agency wide policies and procedures as directed.
• Supervision of Warming Centre Peer staff meetings, training and activities

Qualifications

• Bachelor’s or Master’s degree in Social Work, Psychology, or a related field.
• Minimum 2 years' experience working with vulnerable adult populations; shelter experience an asset.
• Minimum 1 year of supervisory or demonstrated leadership experience.
• Experience in unionized environments preferred.
• Strong communication, interpersonal, organizational, and advocacy skills.
• Knowledge of the CONC Collective Agreement.
• Understanding of Anti-Racism and Anti-Oppression frameworks.
• Ability to work flexible, short-notice hours.
• Standard First Aid & CPR; Non-Violent Crisis Intervention; Trauma-Informed Care.

Equity and Accommodation

CONC is committed to equity, diversity, and inclusion in our workplace. We encourage applications from individuals who reflect the diversity of the communities we serve, including those from equity-deserving groups.

Accommodation is available upon request throughout the recruitment process.