Term - Winter Shelter - Overnights

Progressive Housing Society - Burnaby, BC; Burnaby; On-site; CAD 70,000 - 85,000; Full time

Job summary

Progressive Housing Society - Burnaby, BC seeks an EXEMPT - Term Program Shelter Manager to lead the Burnaby Shelter Program, oversee overnight operations, and ensure service delivery aligns with our policies and mission.

The role requires supervisory experience, strong communication, and the ability to manage crises. Overnight schedule runs November through March, with on-call responsibilities and collaboration with staff and community partners.

Qualifications

• Master’s Degree in Social Work, Psychology, or related field preferred; equivalent combination considered.
• Five years’ experience with vulnerable adults, homelessness, mental illness; shelter experience preferred.
• Minimum 3 years frontline supervisory experience with teams over 10; strong leadership demonstrated.
• Valid Class 5 Driver’s License with clean abstract; personal vehicle for business use.
• First Aid & CPR; Violence Prevention, Naloxone, Trauma Informed Care training an asset.
• Criminal record check clearance is required.

Responsibilities

• Plans, organises, directs, and administers the Burnaby Shelter Program.
• Oversees 24/7 operations, staffing, and alignment with policies and Mission Statement.
• On‑call to respond to emergencies; resolve staffing and operational issues outside regular hours.

Skills

Communication skills

Team leadership

Crisis management

Budget / financial mgmt

MS Office

Time management

Staff coaching

Relationship building

Education

Master’s Degree in Social Work or related field

Job description

JOB TITLE: EXEMPT - Term Program Shelter Manager

REPORTS TO: Director of Housing & Community Programs

DESCRIPTION: An exciting opportunity to help lead our Shelter Program within an organization dedicated to making a difference in the community. The Manager will assist with planning, organizing, directing, and administering at one of the winter Shelter programs, while also working collaboratively with the team to ensure efficient operations and successful program outcomes. This program is an overnight site. The sucessful applicant will be responsible for working overnight hours starting November to the end of March. They will be responsible for the nightly operation of the program, including staffing and personnel, and will ensure that program delivery aligns with the policies, procedures, and Mission Statement of Progressive Housing Society.

EMPLOYEE CATEGORY: Ocotober 15-March 31, 2027

contingent upon final funding approval

SALARY RANGE: $69,900-$85,000 per year.

HOURS OF WORK: Monday - Overnights

NUMBER OF VACANCIES: 1 (one) vacancy

QUALIFICATIONS

• Master’s Degree in Social Work, Psychology, or other related field preferred; may consider equivalent combination of education and experience.
• Five years’ experience working with vulnerable adult populations including those affected with mental illness and other complex health conditions and homelessness with preference given to those who have worked directly in a shelter environment.
• Minimum of 3 years front line supervisory experience in a similar environment overseeing teams larger than 10 or a demonstrated excellence in leadership combined with extensive experience in combination with education.
• Valid Class 5 Driver’s License with a clean drivers’ abstract.
• Personal vehicle for business related purposes.
• Standard First Aid & CPR.
• Provincial Violence Prevention Training is considered an asset.
• Naloxone Training.
• Trauma Informed Care training.
• Successful clearance of a criminal record check.

SKILLS AND ABILITIES

• Well-demonstrated written, oral, and high-level communication skills.
• Ability to foster and maintain a collaborative team approach to program delivery.
• Demonstrated expertise in dealing successfully with persons with complex care needs.
• Strong background and working knowledge of psychosocial rehabilitation processes.
• In-depth understanding of administrative functions, including budget preparation and financial management.
• Proficient in computer skills, including ability to use MS Office.
• Extensive experience and demonstrated success in time management, problem solving, conflict resolution and consensus building.
• Capacity to lead, coach, train, and mentor staff and clients effectively.
• Ability to build and maintain positive relationships with tenants, community groups, government agencies, and the public.
• Excellent problem-solving skills and capability to manage multiple projects.
• Demonstrated ability to act decisively in crisis management situations.
• Ability to prioritize tasks and meet deadlines in a dynamic environment.

KEY DUTIES AND RESPONSIBILITIES

• Plans, organizes, directs, and administers provision of the Burnaby Shelter Program.
• Oversees 24/7 operations of the program, staffing and personnel, and ensuring that program delivery is consistent with the policies, procedures, and Mission Statement of Progressive Housing Society.
• Responsible for being on call to respond to emergencies, addressing staffing-related concerns, and ensuring prompt resolution of any operational issues that may arise outside of regular working hours

Keeping in line with our mandate of a low barrier approach, all of our sites are animal friendly