Ticketing Services & Entertainment Coordinator

Westerner Park; Red Deer; Hybrid; CAD 46,000 - 56,000; Full time

Benefits offered by this job

Competitive compensation

Benefits: health/dental/Disability RR$

Paid time off

RRSP matching

Staff discounts

Work-life balance

Job summary

Westerner Park in Red Deer, AB is seeking a full-time Ticketing Services & Entertainment Coordinator to support Box Office operations and assist during ticketed events. The role requires evening and weekend shifts and close collaboration with the Ticketing & Entertainment team to ensure accurate event builds and smooth operations.

Responsibilities include managing Paciolan-based ticket builds, updating venue content, handling promotions, and coordinating staff schedules.

Qualifications

• Experience in ticketing, events, customer service, or box office operations.
• Ability to supervise or support staff and manage scheduling for teams.
• Strong organizational skills with multiple tasks and deadlines.

Responsibilities

• Manage full-cycle ticket builds in Paciolan, including event creation, pricing, holds, configurations, and on-sale testing.
• Support Box Office operations and provide guidance to staff during hours of operation.
• Schedule staff for events and seasonal periods, adjust shifts, and maintain availability records.
• Troubleshoot ticketing or scanning issues during events to ensure smooth entry.
• Compile attendance and gate summaries and support department communications.

Skills

Customer service

Scheduling

Communication

Team leadership

Attention to detail

Problem solving

Education

Post-secondary education in Business Administration

Event Management

Hospitality

Related field

Tools

Paciolan platform

Microsoft Office

SharePoint

Job description

Ignite a meaningful career at Westerner Park,where boundless opportunities, professional growth, and personal fulfillment await.

Westerner Park is seeking a full-timeTicketing Services & Entertainment Coordinatorto join our dynamic team.The Ticketing Services & Entertainment Coordinatoris responsible forsupporting Box Office operations and providing in-person support during ticketed events. TheCoordinatorensures efficient ticketing processes, exceptional customer service, andaccurateevent builds, whilemaintainingstrong communicationwithin the Ticketing & Entertainment department and collaborating with other departments to support cohesive and successful event operations. This position requires a high degree of scheduling flexibility, with regular evening and weekend shifts to support event and operational needs.

Under the direction of theTickets Alberta Manager, theTicketing Services & Entertainment Coordinatoris responsible forthe following:

Ticketing Sales and Operations:

• Manage the full-cycle process for ticket builds using thePaciolanplatform, including event creation, pricing, scaling, holds, configurations, and testing prior to on-sale.
• Use advancedPaciolantools and system settings to ensureaccurateevent builds, troubleshoot issues, andmaintainreliable ticketing operations.
• Maintain and updateeVenuewebsite content, ensuring event pages areaccurate, accessible, and visually consistent with brand standards.
• Manage the distribution and updating of promotional codes, discounts, pre-sale access, group sales, and special ticketing initiatives.
• Liaise with internal departments and external partners to confirm event requirements and ensure ticketing builds align with operational needs.
• Monitor ticket sales performance and provide sales reports asrequired.

Box Office Support:

• Support daily operations in the Box Office to ensure efficient and customer-focused service delivery.
• Provide guidance, coaching, and direction to Box Office staff as needed during operating hours.
• Process in-person and phone ticket sales whilemaintainingaccuracy and professionalism.
• Resolve customer service concerns and escalated issues using sound judgment andstrong communicationskills.
• Complete end-of-shift reconciliation, including balancing cash, credit, and online transactions.

Staff Scheduling & Workforce Coordination:

• Support the creation, management, and publishing of staff schedules for Box Office operations, event days, and seasonal requirements under the direction of the Assistant Manager.
• Assistin ensuringappropriate staffinglevels based on event size, sales projections, and operational needs.
• Coordinate shift changes, replacements, and temporary staffing adjustments as needed.
• Maintain staff availability records, time-off requests, and scheduling constraints to support fair and efficient scheduling practices.
• Communicate schedule updates and changes to staff and supervisorsin a timely manner.
• Support onboarding, training coordination, and shift-readiness for new ticketing personnel.

Event Support:

• Provide in-person support for Rebel Hockey season games and other major events requiring ticketing presence.
• Serve as the on-site ticketing contact for promoters, event organizers, and internal event operations staff.
• Troubleshoot ticketing or scanning issues during events to ensure smooth entry operations.
• Monitor ticketing trends during events and report attendance and gate summaries asrequired.

Administrative Support:

• Prepare event-related paperwork, reports, and documentation for internal use.
• Maintain organized records of ticket builds, event contracts, pricing approvals, and communication logs.
• Assistwith system maintenance, testing, and updates in thePaciolanenvironment.
• Support department communication by drafting notices, updates, and operational instructions for staff.
• Contribute to continuous improvement efforts byidentifyingworkflow efficiencies and updating procedures when necessary.

This role is expected to adapt to organizational needs and may take onadditionalduties or responsibilities asrequired.

Embark on a dynamic and rewarding career with Westerner Park, where joining our team means unlocking a host of benefits:

• Competitive compensation packages
• Comprehensive benefit packages encompassing life, health, dental, and disability insurance. Extended benefits also include an RRSP matching program.
• Recharge your batteries with ample paid time off and annual vacation, ensuring you have the time to explore and recharge.
• Contribute to a non-profit agricultural society and exposition association, making a positive impact on the community
• Immers yourself in a vibrant culture that makes work enjoyable, allowing you towitnessthe excitement of Westerner Park events
• Elevate your skills with tailored professional development initiatives and internal growth pathways.
• Enjoy fantasticperks, including exclusive staff discounts and participation in thePerkopolisDiscount Program
• Experience firsthand our commitment to a flexible and understanding workplace, where work-life balanceisn’tjust a buzzword –it’sa way of life

Here is what you bring:

• Post-secondary education in Business Administration, Event Management, Hospitality, or a related field is preferred.
• 1–2 years of experience in ticketing, events, customer service, or box office operations.
• Experience withPaciolanor other ticketing platforms is considered an asset.
• Previousexperience in a supervisory or staff-support role, particularly involving scheduling or leading small teams, is an advantage.
• Exceptional organizational skills with the ability to manage multiple tasks, competing deadlines, and shifting priorities.
• Strong attention to detail anda high levelof accuracy in all aspects of work.
• Ability to troubleshoot basic technical issues (e.g., ticket scanners, printers, system configurations) confidently and efficiently.
• Reliable, adaptable, and able to work both independently and collaboratively within a team environment.
• Comfortable performing in a fast-paced, high-pressure, event-based setting with changing operational demands.
• Proficient in Microsoft Office and SharePoint, with the ability to learn new systems quickly.

Explore working at Westerner Park, where our culture, hospitality, and atmosphere cater to everyone. Join us in creating memorable moments.

Affiliation: Member of the Westerner Employees Association

Compensation:$45,988.80 To $56,201.60per annum

Thank you for your interest in Westerner Park. We look forward to reviewing your application.

Westerner Park welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodation is available upon request in relation to the materials or processes to be used.