Ticketing Specialist

Explore Edmonton Corporation; Edmonton; On-site; CAD 42,000 - 58,000; Full time

Job summary

Explore Edmonton Corporation is seeking a Ticketing Specialist to provide day-to-day support for ticketing, sales, customer service, and reporting for Explore Edmonton events.

The role supports accurate ticket setup and fulfillment, responds to customer and partner inquiries, assists with group and partner sales activities, maintains ticketing and customer data, and prepares regular sales and operational reports.

Qualifications

• Strong customer service and interpersonal skills.
• Sales-focused mindset with lead follow-up.
• Experience with ticketing, CRM, database, or similar systems.
• Excel and reporting proficiency.

Responsibilities

• Respond to ticketing questions with timely, professional service.
• Resolve routine order, account, access, delivery and ticket-use issues, escalations as needed.
• Support guest recovery and event-time ticketing operations, including fulfillment and troubleshooting.
• Process ticket orders and support group sales, partner offers, fundraising, corporate, and other programs.
• Maintain accurate customer, account, sales and follow-up records.
• Set up, maintain, test and review ticketed events, products, pricing, offers, access codes and inventory.
• Provide first-level system support to internal users and escalate as required.
• Prepare regular and ad hoc sales, customer, operational, reconciliation and post-event reports.
• Support lead follow-up, renewals, retention, outreach and tracking of sales opportunities.

Skills

Customer service

Sales mindset

Ticketing systems

CRM

Data entry & reporting

Excel

Organization

Communication

Team collaboration

Tools

CRM

Ticketing software

Microsoft Excel

Job description

We are Edmonton’s Destination Management and Marketing Organization (DMMO). We also manage two of Edmonton’s award-winning venues, the Edmonton Convention Centre and the Edmonton EXPO Centre. We help tell Edmonton’s story, elevate the Edmonton experience, and drive inbound visitation and economic impact in the visitor economy.

Working together in a one-team approach aligned by our core values, Explore Edmonton’s business units’ market and sell Edmonton as a year-round destination to visit, work, and play in while also developing products and experiences that have a uniquely Edmonton flavour. And by incorporating the management of the city’s two award‑winning venues into Explore Edmonton, we are uniquely positioned to attract major events, meetings, and conventions to our city, generating greater economic impact. While Explore Edmonton’s mandate is focused on generating inbound visitation, what we do and how we do it also enhances and amplifies the quality of life for Edmontonians. The people who live here are our greatest ambassadors, so making it easier for them to love our city makes it easier for us to sell it.

About EXPO Centre

Managed by Explore Edmonton Corporation Edmonton EXPO Centre works toward a vision of being among North America’s top-performing venues and achieve that vision through a commitment to positive social, environmental, and economic impact. Edmonton EXPO Centre is Edmonton’s largest and busiest venue, and together with the Edmonton Convention Centre have a combined 672,000 square feet and welcome more than 1.8 million visitors every year.

About the Position

The Ticketing Specialist provides day-to-day support for ticketing, sales, customer service, reporting, and ticketing systems for Explore Edmonton events. The role supports accurate ticket setup and fulfillment, responds to customer and partner inquiries, assists with group and partner sales activities, maintains ticketing and customer data, and prepares regular sales and operational reports. Working closely with the Ticketing & Audience Development team and internal event teams, the Specialist helps ensure ticket products are available and accurate, customer issues are resolved in a timely manner, and reliable information is available to support sales and event decisions.

What you bring

• Strong customer service and interpersonal skills, with the ability to handle questions and service issues professionally and calmly.
• A sales-focused mindset and the ability to follow up on leads, build customer relationships, and support sales targets.
• Experience working with ticketing, CRM, database, or similar transactional systems.
• Strong data-entry and reporting skills, with proficiency in Microsoft Excel and Office.
• Excellent organization, attention to detail, and the ability to manage multiple priorities and event-driven deadlines.
• Sound judgment and problem‑solving skills, including knowing when to resolve an issue and when to elevate it.
• Clear communication skills, a collaborative approach, and the ability to handle confidential customer, sales, and financial information responsibly.
• Flexibility to support event operations and changing priorities in a fast‑paced environment.

What you’ll do

• Respond to ticketing questions and provide timely, professional service to guests, partners, and internal teams.
• Resolve routine order, account, access, delivery, promotion, and ticket‑use issues, escalating exceptions when needed.
• Support guest recovery and event‑time ticketing operations, including ticket fulfillment and troubleshooting.
• Process ticket orders and support group sales, partner offers, fundraising, corporate, and other ticket programs.
• Maintain accurate customer, account, sales, and follow‑up records throughout the sales cycle.
• Set up, maintain, test, and review ticketed events, products, pricing, offers, access codes, inventory, and customer records.
• Provide first‑level system support to internal users and elevate technical issues when required.
• Prepare regular and ad hoc sales, customer, operational, reconciliation, and post‑event reports.
• Support lead follow‑up, renewals, retention, outreach, and tracking of sales opportunities.
• Maintain workback schedules, procedures, training materials, shared files, and other records that support event readiness.

Explore Edmonton encourages, supports, and celebrates a diverse and inclusive work environment. We strive to create a workplace that reflects the city we promote and where our employees feel safe and supported every day.