Warehouse Supervisor

Walter Surface Technologies Inc.; Pointe-Claire; On-site; CAD 65,000 - 90,000; Full time

Job summary

Walter Surface Technologies is seeking a hands-on Warehouse Supervisor to lead daily warehouse operations in a fast-paced distribution environment. The role focuses on safe, accurate execution across receiving, put-away, replenishment, picking, and shipping, with emphasis on inventory control and data-driven improvement.

The ideal candidate will coach staff, manage priorities, resolve exceptions, and apply data to enhance safety, service, quality, and productivity on the floor.

Qualifications

• Hands-on WMS/RF experience in warehouse/distribution/manufacturing.
• Experience supervising lift-truck-intensive operations; VNA knowledge preferred.
• Strong inventory control, cycle counting, and discrepancy resolution.
• Proficient in Excel and data analysis to review reports and trends.

Responsibilities

• Lead daily warehouse operations and shift start-up meetings.
• Ensure accurate real-time WMS/RF transactions for receiving, put-away, picking, shipping, and inventory adjustments.
• Manage cycle counting, location accuracy, and investigations into discrepancies.
• Coach and develop warehouse staff, ensure safety, training, and performance feedback.
• Monitor KPIs for safety, productivity, and on-time shipping; drive improvements.
• Maintain SOPs and support 5S, quality, and productivity initiatives.

Skills

WMS/RF experience

Lift truck supervision

Inventory control

Excel & data analysis

Communication & leadership

Lean / 5S / process improvement

Job description

Reports to: Warehouse & Production Manager

For over 70 years, WALTER Surface Technologies has been a world leader in surface treatment technologies providing high performance abrasives, tools, power tools, chemical solutions, safety solutions, and welding process solutions specifically designed for the metalworking industry. Our core philosophy is focused on helping customers work better and achieving greatness with the best technology, the best products, the best performance, the best safety, and the best durability - all designed to increase their productivity and profitability.

Position Summary

Walter Surface Technologies is looking for a hands-on Warehouse Supervisor to lead daily warehouse operations in a fast-paced, lift-truck-intensive distribution environment. This role is responsible for safe, accurate, and efficient execution across receiving, put-away, replenishment, picking, shipping, transfers, and inventory control.

The ideal candidate is a visible floor leader who understands WMS/RF discipline, inventory accuracy, material handling equipment, labor planning, and the rhythm of a high-performing warehouse. This person will coach employees, manage priorities, resolve exceptions, and use data to improve safety, service, quality, and productivity.

Key Responsibilities

• Daily warehouse leadership:Lead shift start-up meetings, assign labor and equipment, manage priorities and backlog, support effective shift handovers, and maintain a strong floor presence throughout the day.
• WMS/RF ownership:Ensure accurate, real-time WMS/RF transactions for receiving, put-away, replenishment, picking, shipping, transfers, and inventory adjustments. Resolve WMS exceptions, location errors, inventory errors, and transaction issues quickly and accurately.
• Inventory control:Manage cycle counting, inventory and location accuracy, discrepancy investigations, and root-cause corrective actions. Support inventory integrity through disciplined processes and accurate system use.
• Lift truck and VNA safety:Ensure operators are trained and authorized, daily inspections are completed, equipment defects are escalated and addressed, and VNA, racking, pedestrian traffic, charging, and dock safety procedures are followed.
• Labor and productivity:Plan staffing based on workload, monitor productivity, manage overtime, support cross-training, track attendance, and ensure employees have the qualifications needed for assigned tasks.
• Operational performance:Monitor safety, productivity, inventory accuracy, picking accuracy, on-time shipping, damages, backlog, labor utilization, and equipment downtime. Use KPIs to identify issues and drive practical improvements.
• Continuous improvement:Maintain SOPs and standard work, conduct root-cause analysis, and support 5S, safety, quality, and productivity improvements across the warehouse.

• Coordinate with customer service, transportation, planning, purchasing, and operations teams to resolve order, inventory, and shipping issues.
• Ensure warehouse activities follow company policies, health and safety standards, quality expectations, and applicable procedures.
• Coach, train, and develop warehouse employees while reinforcing accountability, teamwork, and safe work habits.
• Support onboarding, skills development, performance feedback, and day-to-day employee communication.

What We Are Looking For

• Strong hands-on WMS/RF experience in a warehouse, distribution, or manufacturing environment.
• Experience supervising lift-truck-intensive operations; VNA experience is strongly preferred.
• Strong inventory control and cycle-counting knowledge, including discrepancy investigation and corrective actions.
• Experience using warehouse KPIs and productivity data to manage priorities and improve performance.
• Strong Excel and data-analysis skills, with the ability to review reports, identify trends, and follow up on exceptions.
• Strong communication and floor leadership skills, with the ability to coach employees and coordinate across departments.
• Good judgment, urgency, organization, and the ability to balance safety, service, quality, and productivity.
• Lean, 5S, root-cause analysis, or continuous-improvement experience is an asset.

Experience

• Minimum 5 years of warehouse, distribution, manufacturing, or logistics experience.
• At least 2 years of direct employee supervision in a WMS and material-handling-equipment environment.
• Experience in a high-volume, high-SKU, or RF-directed warehouse environment is preferred.
• Experience working with lift trucks, VNA equipment, racking systems, dock operations, and safety procedures is preferred.

The Person We Want

• A practical floor leader who is comfortable being visible, hands-on, and close to the operation.
• Someone who uses WMS data, KPIs, and direct observation to solve problems before they become recurring issues.
• A safety-minded supervisor who sets clear expectations and follows through consistently.
• A coach who can build team capability through training, feedback, accountability, and cross-training.
• Someone who takes pride in improving inventory accuracy, warehouse discipline, and the employee experience.

Other Duties

This job description is not designed to cover every activity, duty, or responsibility required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.