Warehouse Operations Manager

Aosom Canada; Toronto; On-site; CAD 85,000 - 120,000; Full time

Benefits offered by this job

Dental care

Extended health care

Life insurance

Paid time off

Job summary

Aosom Canada Inc. is seeking an experienced Warehouse Operations Manager to lead daily operations across multiple warehouse sites in Canada. The role focuses on improving efficiency, standardizing processes, and building capable warehouse teams.

Frequent travel between Oshawa and Halton Hills is required to ensure consistency with company standards. The ideal candidate has extensive multi-site warehouse management experience, strong knowledge of receiving, storage, and transportation

Qualifications

• Minimum of 5 years of progressive warehouse management experience across multiple sites.
• Strong knowledge of receiving, inventory control, order fulfillment, and shipping processes.
• Experience overseeing KPIs, budgets, and labour planning.

Responsibilities

• Oversee daily operations of multiple warehouse locations, including receiving, put-away, storage, and shipping.
• Establish consistent operating standards and procedures across locations.
• Monitor productivity, order accuracy, labour efficiency, and safety performance.
• Provide guidance to managers, supervisors and staff; identify root causes of issues.
• Plan staffing levels based on demand and seasonal requirements.
• Travel frequently between Oshawa and Halton Hills locations for reviews and on-site support.

Skills

Warehouse management

Leadership

Analytical ability

Problem solving

Communication

Education

Degree in logistics or related field

Tools

ERP software

Warehouse Management System (WMS)

Job description

Aosom Canada Inc. is a fast-growing e-commerce company specializing in home furnishings, outdoor products, sporting goods, pet supplies, and a wide range of lifestyle products.

We are currently seeking an experienced Warehouse Operations Manager to oversee the daily operations of multiple warehouse locations. This position will be responsible for improving operational efficiency, standardizing processes, developing warehouse teams, resolving operational issues, and ensuring that all locations consistently meet productivity, accuracy, safety, and service targets.

The successful candidate will have extensive multi-site warehouse management experience and a strong understanding of receiving, storage, inventory control, order fulfillment, shipping, returns, health and safety, and transportation coordination. This is a hands on leadership role requiring frequent travel between our Oshawa and Halton Hills warehouse locations.

Key Responsibilities

• Oversee and coordinate the daily operations of multiple warehouse locations, including receiving, put-away, storage, replenishment, picking, packing, shipping, returns, and parts management.
• Establish consistent operating standards, policies, and procedures across all warehouse locations.
• Monitor warehouse performance and identify opportunities to improve productivity, order accuracy, labour efficiency, space utilization, and overall service levels.
• Provide operational guidance and support to warehouse managers, supervisors, and frontline employees.
• Investigate operational problems, identify root causes, and implement timely and practical solutions.
• Develop and monitor key performance indicators, including productivity, order accuracy, inventory accuracy, on-time shipping, labour costs, damage rates, and safety performance.
• Ensure warehouse operations comply with company policies, health and safety requirements, employment standards, and applicable warehousing and transportation regulations.
• Promote a strong safety culture by conducting regular inspections, addressing hazards, supporting incident investigations, and ensuring corrective actions are completed.
• Oversee inventory-control processes and ensure physical inventory is accurately reconciled with the warehouse management system.
• Coordinate cycle counts, inventory audits, stock transfers, and the management of damaged, returned, slow-moving, and dead stock.
• Review warehouse layouts, racking systems, equipment, and workflows to maximize space utilization and operational efficiency.
• Ensure warehouse equipment, tools, machinery, and material-handling equipment are properly maintained and inspected.
• Plan staffing levels and labour allocation based on order volume, operational requirements, and seasonal demand.
• Recruit, train, coach, evaluate, and develop warehouse management and operational teams.
• Support new warehouse setups, expansions, relocations, and process-improvement projects when required.
• Work closely with transportation providers, suppliers, internal departments, and other business partners to resolve receiving, shipping, inventory, and customer‑service issues.
• Prepare and present regular operational reports, performance analysis, action plans, and improvement recommendations to senior management.
• Travel frequently between warehouse locations to conduct operational reviews, provide on-site support, and ensure consistent execution of company standards.

Qualifications and Requirements

• Minimum of 5 years of progressive warehouse management experience, including experience managing large-scale warehouse or distribution‑centre operations.
• Demonstrated experience overseeing multiple warehouse locations is required.
• Strong knowledge of e-commerce, retail, distribution, and high-volume order‑fulfillment operations.
• Comprehensive understanding of receiving, inventory control, order picking and packing, shipping, returns, transportation, and reverse‑logistics processes.
• Strong knowledge of occupational health and safety requirements and warehouse safety best practices.
• Proven ability to develop and implement process‑improvement initiatives across multiple locations.
• Experience managing warehouse KPIs, operational budgets, labour planning, productivity targets, and performance reporting.
• Hands‑on experience with warehouse management systems, ERP software, inventory databases, and Microsoft Office applications.
• Strong technical aptitude, analytical ability, and logical problem‑solving skills.
• Excellent leadership and people‑management skills, with the ability to coach and motivate teams at different locations.
• Strong decision‑making, organizational, communication, and conflict‑resolution skills.
• Ability to work effectively in a fast‑paced environment and respond promptly to changing operational priorities.
• A degree or diploma in logistics, supply‑chain management, business administration, operations management, or a related field is preferred.
• Fluency in English is required; Mandarin is considered an asset.
• A valid driver's licence and reliable personal vehicle are required.
• Must be willing and able to travel frequently between Oshawa and Halton Hills, as well as to other company facilities when operationally required.
• Flexibility to work outside regular business hours when required to address urgent warehouse or operational matters.

Join one of Canada’s fastest-growing e-commerce companies.

Take a key leadership role in shaping and improving our multi‑site warehouse operations.

Work in a dynamic, collaborative, and entrepreneurial environment where ideas and initiative are valued. Access opportunities for professional development and career advancement.

Receive competitive compensation, performance incentives, and a comprehensive benefits package.

Job Types: Full-time, Permanent

• Dental care
• Extended health care
• Life insurance
• Paid time off

Work Location: On-site, with frequent travel between Oshawa and Halton Hills warehouse locations.