Ward Clerk, Psychiatry

Sinai Health System; Toronto; On-site; Part time

Job summary

An established industry player is seeking a highly organized Ward Clerk to join their Psychiatry unit. In this pivotal role, you will ensure seamless communication and coordination, directly impacting patient experiences. Your tech-savvy nature and exceptional communication skills will be essential as you manage patient flow and provide administrative support. Join a team that values continuous learning and growth while contributing to the exceptional care provided. If you are detail-oriented and passionate about making a difference in patient care, this is the perfect opportunity for you.

Qualifications

• 1 year of recent related work experience required.
• Proficiency in electronic systems and office software is essential.

Responsibilities

• Coordinate admissions, discharges, and transfers within the department.
• Provide overall administrative support including answering calls and managing patient flow.

Skills

Microsoft Office

Patient Care Systems

Organizational Skills

Communication Skills

Problem Solving

Education

Diploma or Degree from Accredited Institution

Secretarial Studies Program

Job description

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Job Type

Temporary Part Time

1

Organizational Department

Sinai Health -> Mount Sinai Hospital -> Urgent & Critical Care, Psychiatry

Employee Group

CUPE

Location

Mount Sinai Hospital Campus - Toronto, ON M5G 1X5 CA (Primary)

Travel Requirement

Hours (subject to change)

N/A

Salary Scale

2023 CUPE CU3A: 25.631 - 27.831

Job Description

Are you a highly organized and adaptable individual seeking a career where you can make a direct impact on patient care? As a Ward Clerk at Mount Sinai Hospital, you will be at the heart of our health care team, ensuring seamless communication and coordination that directly impacts patient experiences.

This position is located within our Psychiatry unit.

About this team:

Affiliated with the University of Toronto, this is a 15-bed general psychiatry inpatient unit for the adult population with various mental health diagnoses, including mood, anxiety, and psychotic disorders. The unit is also specialized in geriatric psychiatry and perinatal psychiatry as Mount Sinai is recognized as a specialist in both areas.

Is this you?

Are you detail-oriented, tech-savvy, and passionate about delivering top-notch administrative support? Join our team and make a meaningful impact with your exceptional communication skills, adaptability to changing priorities, and dedication to maintaining high standards.

Your proficiency with electronic systems and office software will shine as you contribute to departmental efficiency. Showcase your talent in managing patient flow and ensuring seamless transitions, all while fostering a positive experience for patients, families, and colleagues.

You'll be an integral part of a team that values continuous learning and growth, all while contributing to the exceptional care we provide at Mount Sinai Hospital. Your skill in navigating challenging situations with professionalism and accuracy, coupled with your ability to prioritize effectively, will be invaluable in this role.

In this role you will:

• Receive, greet and screen patients/families/visitors arriving to the unit
• Coordinate admissions, discharges and transfers within and external to the department
• Process patient appointments (i.e. outpatient clinic referrals, outpatient diagnostic imaging tests)
• Compile patient information and disassemble charts for Health Records
• Oversee patient charts on the unit and for quality assurance purposes
• Utilize electronic systems to capture length of stay information pertinent to the patient’s journey
• Provide overall administrative support (i.e. answering/directing incoming telephone calls, updating whiteboards, photocopying, faxing, ordering of supplies, word processing)
• Provide customer service to patients and visitors by answering questions and assisting with wayfinding
• Coordinate the sterilization or repair of medical and office equipment.
• Collaborate with the Help Desk and Building Services around routine maintenance and requests
• Participate in activities to upgrade and enhance one's job-related knowledge/skills through in-service training sessions, quality improvement initiatives, and policy manual review
• Assist with the orientation of new Ward Clerks

Job Requirements

Job Requirements:

Mandatory

• Successful completion of a diploma or degree from an accredited educational institution with preference given to those who have graduated from a secretarial studies program
• 1 year of recent related work experience
• Proficiency with Patient Care Systems

Skills and Knowledge

• Proficiency with Microsoft Office including Word, Excel and Outlook
• Proven flexibility, initiative, organizational and problem solving/decision-making skills
• Demonstrated ability to effectively interact with all levels of staff, patients and their families, as well as a team member both intra and interdepartmentally
• Skilled at setting priorities and handling multiple tasks simultaneously
• Demonstrated proficiency in communication skills, both verbal and written
• Demonstrated satisfactory work performance and attendance history

If this sounds like you and you’re ready to build a career in hospital administrative support apply now and let us know why you would be a great addition to our team.

Open Date

4/17/2025

Posting Deadline

5/9/2025

All applications must be submitted by no later than 4:00pm of the posting deadline date.

Employment at Sinai Health is conditional upon the verification of credentials, completion of a health review, and demonstrating proof of immunity and vaccination status of vaccine-preventable diseases. All employees and affiliates will follow safe work practices and comply with health and safety policies, procedures and training. If you believe you are one of the very few people who may require an exemption from vaccination, supporting medical information must be submitted to our Occupational Health department, who will review and assess.

Sinai Health is comprised of Mount Sinai Hospital, Hennick Bridgepoint Hospital, Lunenfeld-Tanenbaum Research Institute and our system partner Circle of Care. We deliver excellent care in hospital, community and home, focusing on the comprehensive needs of people. Sinai Health discovers and translates scientific breakthroughs, pushes boundaries for health solutions and educates future clinical and scientific leaders. Clinical areas of specialization include rehabilitation and complex continuing care, surgery and oncology, urgent and critical care, and women’s and infants’ health. The Lunenfeld-Tanenbaum Research Institute ranks among the top ten biomedical research institutes in the world. Sinai Health is a full affiliate of the University of Toronto.

As an equal opportunity employer who understands that diversity enriches our community and culture, we invite applications from all qualified candidates including Indigenous Peoples, racialized people, disabled people/people with disabilities, women, and members of 2SLGBTQIA+ communities. If you require accommodation(s) due to disability at any point during the application and hiring process, please contact 416-586-4800 ext. 7050, or email [e-mail] .