Clerk, Medical Imaging

Sinai Health System; Old Toronto; On-site; Full time

Job summary

Join a dynamic health care environment as a Medical Imaging Clerk, where you will play a vital role in enhancing patient experiences. This position offers an exciting opportunity to work in a fast-paced setting, utilizing cutting-edge technology to support patient care. You will be responsible for scheduling procedures, managing patient data, and ensuring exceptional customer service. If you are detail-oriented, thrive in a collaborative team, and are eager to learn about medical imaging, this role is perfect for you. Be part of a renowned medical imaging team and contribute to improving patient outcomes while enjoying growth opportunities in your career.

Qualifications

• High school diploma required; 1-2 years healthcare receptionist experience preferred.
• Proficient in Microsoft Office and data entry with attention to detail.

Responsibilities

• Receive, process, and schedule Medical Imaging procedures efficiently.
• Provide exceptional customer service and manage patient information accurately.

Skills

Customer Service

Data Entry

Communication Skills

Organizational Skills

Multi-tasking

Attention to Detail

Education

High School Diploma

Medical Office Administration Certificate

Tools

Cerner/ADT System

Microsoft Word

Microsoft Excel

Microsoft Outlook

Abel ERP Software

Job description

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Job Type: Regular Full Time

Organizational Department: Sinai Health -> Mount Sinai Hospital -> Medical Imaging, Administration

Employee Group: CUPE

Location: Mount Sinai Hospital Campus - Toronto, ON M5G 1X5 CA (Primary)

Travel Requirement:

Hours: 37.5 hours a week; Monday to Friday, rotating day shift.

Salary Scale: 2023 CUPE CU4A: 24.511 - 26.636

Job Description:

Do you thrive on building relationships and helping individuals navigate processes? Are you eager to be part of a collaborative team that utilizes cutting-edge technology to improve patient outcomes? As a Medical Imaging Clerk at Mount Sinai Hospital, you'll have the opportunity to do both, while also learning about fascinating medical imaging technology and contributing to a variety of tasks that directly impact patient care. Join our renowned medical imaging team and discover a rewarding career with room for growth in a dynamic health care environment.

Is this you?

You thrive in a fast-paced environment, juggling multiple responsibilities and adapting to changing priorities with ease. The buzz of a busy outpatient department invigorates you, and you enjoy being a go-to point-of-contact for patients and colleagues alike. You are passionate about providing exceptional customer service, understanding that for patients, a trip to the hospital can be stressful and uncertain. Your calm demeanor and clear communication style will help put patients at ease, ensuring a positive experience from the moment they arrive.

Accuracy is paramount in your work, and you take pride in your meticulous attention to detail when it comes to data entry, scheduling, and managing patient information. You are efficient with computer systems, eager to master new software and technologies. The opportunity to learn about a variety of specialized imaging modalities, from Breast Imaging and CT scans to MRI and Nuclear Medicine, genuinely excites you. You are a team player who thrives in a collaborative environment, always willing to help and learn from experienced professionals.

About the Medical Imaging Department:

As part of the Joint Department of Medical Imaging with University Health Network, Women’s College Hospital, and Mount Sinai Hospital’s Medical Imaging Department provides a state-of-the-art environment for leading-edge clinical practice, teaching, and research programs. An international leader in medical imaging, we conduct a large volume of various exams for diverse patient populations from the Emergency Department to outpatients and inpatients. The department features state-of-the-art technology and a team of innovative professionals dedicated to patient care.

In this role you will:

1. Receive, process and schedule Medical Imaging procedures
2. Screen patients for necessary PPID and Falls Prevention
3. Ensure the provision of optimum customer service through efficient delivery
4. Answer telephones, retrieve voicemails and return calls in a timely manner
5. Respond to inquiries made by patients, visitors and hospital staff
6. Verify and update patient demographic data
7. Create and register patients in the Hospital Information System (HIS)
8. Ensure payment information is correctly gathered and entered i.e. MOH, Insurances, WSIB and Self Pay
9. Communicate patient preparation to patients
10. Perform other duties consistent with the job classification, as required

Job Requirements:

Mandatory:

• Successful completion of a high school diploma
• Keyboard speed of 40 words per minute

Preferred:

• 1 - 2 years recent receptionist experience in a healthcare environment and data entry experience with Cerner/ADT system
• Knowledge of medical terminology
• Knowledge of Abel ERP Software
• Medical Office Administration (MOA) Certificate

Skills and Knowledge:

• Proficiency in Microsoft Word, Excel and Outlook
• Proven organizational and time management skills
• Excellent communication skills demonstrated with telephone, interpersonal and written interactions
• Ability to use good judgement and sensitivity in assessing difficult intimate patient treatment situations
• Ability to multi-task and work effectively under pressure in a variety of office/clinic areas
• Knowledge of general office practices, procedures and standards

If this sounds like you and you’re ready to build your career within clerical services, apply now and let us know why you would be a great addition to our team.

Open Date: 12/11/2024

Posting Deadline: 1/6/2025

All applications must be submitted by no later than 4:00pm of the posting deadline date.

Employment at Sinai Health is conditional upon the verification of credentials, completion of a health review, and demonstrating proof of immunity and vaccination status of vaccine-preventable diseases. All employees and affiliates will follow safe work practices and comply with health and safety policies, procedures and training. If you believe you are one of the very few people who may require an exemption from vaccination, supporting medical information must be submitted to our Occupational Health department, who will review and assess.

As an equal opportunity employer who understands that diversity enriches our community and culture, we invite applications from all qualified candidates including Indigenous Peoples, racialized people, disabled people/people with disabilities, women, and members of 2SLGBTQIA+ communities. If you require accommodation(s) due to disability at any point during the application and hiring process, please contact 416-586-4800 ext. 7050, or email [e-mail].