Visitor Services Agent

Resorts of the Canadian Rockies; Golden; On-site; CAD 28,000 - 29,000; Full time

Benefits offered by this job

Staff pass

Discounts

Employee events

Team environment

Job summary

Kicking Horse Mountain Resort is seeking a friendly, customer-focused team member to support guest services and sales. You will handle day-to-day transactions, print tickets, promote experiences, and assist with lesson administration in a dynamic resort environment.

Ideal candidates will have cash handling experience, proficiency in MS Office and POS systems, and flexibility to work weekends and holidays. A passion for mountain life and strong communication skills are essential.

Qualifications

• Customer service experience required.
• Cash handling experience.
• Proficiency with MS Office and POS systems.
• Willingness to work weekends, evenings and holidays.
• Ability to stand for extended periods.

Responsibilities

• Create a comfortable atmosphere for guests and staff.
• Print day tickets and season passes.
• Promote resort experiences and products.
• Handle cash and card transactions.
• Respond to inquiries in person, via email and phone.
• Escalate guest issues to managers when needed.
• Coordinate daily communication between departments.
• Administer guest ski or snowboard lessons and related services.
• Assist with daily staffing as needed.
• Assist with other duties.

Skills

Cash handling

MS Office

POS systems

Customer service

Flexibility

Tools

MS Office

POS systems

Job description

You Will

• Ensure a comfortable and friendly atmosphere for both guests and staff.
• Print day tickets and season passes for guests.
• Champion all products and services sold through the Visitor Services and Winter Sports School, promoting all experiences and products available at the resort.
• Handle cash including a daily float and debit and credit card transactions.
• Respond to inquiries in person, via email and phone.
• Address guest service-related questions and concerns, escalating to the Visitor Services Manager, Winter Sport School Supervisor or Visitor Services Supervisor when appropriate.
• Ensure daily communication between various departments and within the team as needed (Food & Beverage, Mountain Operations, etc.) to provide accurate and up to date information to guests about resort services and products.
• Responsible for the administration of guest ski or snowboard lessons and other related products or services.
• Assist the Winter Sports School Supervisor in determining daily staffing.
• Assist with other duties as assigned.

You Have

• Previous professional experience in a customer service role.
• Cash handling experience.
• Proficiency with MS Office (Word, Excel, Outlook) and POS systems.
• A passion for the mountain lifestyle and the outdoors.
• Experience in a mountain or resort setting (an asset).
• Flexibility to work weekends, evenings, and holidays.
• The ability to stand for extended periods.
• Additional language skills (an asset).

We Offer

• Competitive Wage: $19.77 - $20.81 per hour.
• Mountain Access Perks: Complimentary RCR staff pass with full mountain access, reciprocal resort tickets, and discounted friends & family lift tickets.
• Staff Discounts: Save on food & beverage, rentals, retail, and hotel accommodations.
• Employee Events & Recognition: Enjoy year-round staff events and get recognized through our employee awards program.
• A Great Team: Work alongside a passionate and fun team who love to share the RCR mountain experience.

We regret that only those applicants eligible to work in Canada without sponsorship may be considered for seasonal roles. We are an equal opportunity employer and look forward to hearing from all qualified applicants. We thank all applicants for their interest in Kicking Horse Mountain Resort; however, only those candidates selected for an interview will be contacted.