Visitation Specialist

Gategroup Holding; Richmond; On-site; CAD 50,000 - 65,000; Full time

Job summary

Gate Gourmet is seeking a Visitation Specialist to work airside, liaise with flight crews and local representatives, and ensure catering operations meet specifications.

You will represent Gate Gourmet professionally, assist customers, and coordinate with operations teams to maintain smooth service during shifts and various schedules.

Qualifications

• Ability to obtain & maintain a YVR Restricted Access pass (RAIC) and airside vehicle operators permit.
• Class 5 driver’s licence with a clean Driver’s abstract.
• Strong communication and customer service skills.
• Ability to solve problems and think quickly under stressful circumstances.

Responsibilities

• Serve as liaison between customers and operations teams, ensuring catering operations run smoothly and according to specifications.
• Communicate with local representatives and flight crews on a daily basis.
• Work airside and follow written specifications and directions.
• Collaborate with Supervisors and co-workers as part of a team.

Skills

RAIC access/airside pass

Driver's license (Class 5)

Communication skills

Problem solving under pressure

Job description

We’re looking for motivated, engaged people to help make everyone’s journeys better.

As a Visitation Specialist you will work airside and communicate with local representatives and flight crews on a daily basis to assist and ensure catering operations are smooth and according to specifications. Your ability to work courteously and represent Gate Gourmet as a professional at all times is critical because you serve as liaison between customers and the operations teams.

Job Specific Requirements:

• Ability to obtain & maintain a YVR Restricted Access pass (RAIC) and airside vehicle operators permit
• Class 5 driver’s licence with a clean Driver’s abstract
• Strong communication and customer service skills
• Ability to solve problems and think quickly under stressful circumstances

Our Employees Must Be Able to:

• Work assigned schedule which may include various shifts, weekends and holidays
• Work Overtime when required
• Follow written specifications and directions
• Good communication skills reading/ writing
• Communicate with Supervisors and co-workers
• Follow directions
• Work as a member of a team

Environmental Requirements:

• Will be exposed to extreme temperature changes and noise
• Must be able to lift, push, pull, move product, equipment and supplies up to seventy-five (75) pounds
• Regularly stands, bends, lifts and moves intermittently during shifts of 8+ hours

If you want to be part of a team that helps make travel and culinarymemories, join us!