Specialist, Information Control Center

Gategroup Holding; Mississauga; On-site; CAD 42,000 - 54,000; Full time

Job summary

gategroup Canada Inc. seeks motivated individuals to support operations by handling data entry, customer flight and passenger data, and coordinating with billing using self-billing systems and gg's ERP.

The role includes ensuring accurate documentation, monitoring aircraft changes, maintaining airline SLAs, and training new staff to meet targets with proper shift coverage.

Qualifications

• Numeracy and literacy in local language.
• Education to high-school / A-Level preferred.
• Experience in extracting information from data and pulling information together.
• Computer literacy required including Microsoft Office knowledge preferable.
• Previous experience of working in a role where strong attention to detail and accuracy was essential.

Responsibilities

• Acts as communication point within unit for internal and external communication with local customers.
• Receives / inputs passenger and flight data into customer’s self-billing system and gg’s ERP system accordingly.
• Facilitates printing, sorting and distribution of labels / galley tags / diagrams / production documents and delivery notes.
• Provides short-term customer forecasting data where applicable (linked to reservation system).
• Documents all unscheduled exceptional services and goods to be billed to customers (e.g. extra trip log, charters).
• Organizes and validates documentation and transfer to billing for processing including wastage.
• Assists customer services and invoicing on data queries.
• Monitors customer systems for aircraft changes prior to departure and communicates changes accordingly.
• Reviews, maintains and follows the airline SLA’s.
• Maintains health and safety, food safety, security, and gateOPEX compliance; manages weekly schedules and training of new staff.
• Cares for training of new employees and ensuring targets are met with correct shift Manning.

Skills

Numeracy

Attention to detail

Data extraction

Microsoft Office

Communication

Education

High-school / A-Level

Tools

Microsoft Office Suite

Job description

We’re looking for motivated, engaged people to help make everyone’s journeys better.

• Reporting into the General Manager / Deputy GM / GM Operations
• In a secondary line of responsibility the Specialist, ICC has a dotted reporting line to Unit Finance
• Administer and communicate accurate and timely customer flight and passenger data and enabling the unit to plan, produce, deliver and invoice according to customer requirements and agreements.

1. 1. Acts as communication point within unit for internal and external communication with local customers
2. 2. Receives / inputs passenger and flight data into customer's self-billing system (i.e. Air vision) as well as gg's ERP system accordingly
3. 3. Facilitates the printing, sorting and distribution of labels / galley tags / diagrams / production documents and delivery notes
4. 4. Provides short-term customer forecasting data where applicable (linked to reservation system)
5. 5. Documents all unscheduled exceptional services and goods to be billed to customers (e.g. extra trip log, charters, etc.)
6. 6. Organizes and validates documentation and transfer to billing for processing including wastage
7. 7. Assists customer services and invoicing on data queries
8. 8. Actively monitors the customer's systems for aircraft changes prior to departure and initiates and communicates the changes accordingly
9. 9. Reviews, maintains and follows the airline SLA's
10. 10. Sustains and maintains legal/compliance requirements across health and safety, food safety, security, and gateOPEX (in-house operational excellence program).
11. 11. Responsible for weekly schedules to ensure targets are met efficiently with the correct shift manning and responsible for training of new employees.

Numeracy and literacy in local language

• Education to high-school / A-Level preferred
• Experience in extracting information from data and pulling information together
• Computer literacy required including Microsoft Office knowledge preferable.
• Previous experience of working in a role where strong attention to detail and accuracy was essential.

Demonstrated Competencies to be Successful in the Position:

• Thinking - Information search and analysis, problem resolution skills
• Engaging - understanding others, team leadership, developing people
• Inspiring - influencing and building relationships, motivating and inspiring, communicating effectively.
• Achieving - delivering business results under pressure, championing performance improvement, customer focus

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Candidates will be required to go through a criminal background check.

gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or other ground under applicable law.

Gate Gourmet Canada Inc. is pleased to accommodate applicants who have a disability up to the point of undue hardship during the recruitment, assessment, and selection process. Please inform our Recruitment Team if you require a disability‑related accommodation to participate in the recruitment process.

If you want to be part of a team that helps make travel and culinarymemories, join us!