Vision Care Navigator - Front Desk & Access Champion

Colorado Coalition for the Homeless; Quinte West; On-site; CAD 39,000 - 48,000; Full time

Benefits offered by this job

Health Insurance (HMO/PPO)

Dental plans

Vision insurance

Flexible spending accounts

Life insurance

Employee Assistance Program

403(b) retirement savings matching

Extensive paid time-off

Job summary

Colorado Coalition for the Homeless is seeking an On-Call Patient Navigation Specialist (Vision) to support the Stout Street Eye Clinic in Denver. You will help patients overcome barriers to care, assist with registrations, insurance enrollment, and scheduling of eye exams and referrals.

In this front desk role, you will coordinate transportation, escort patients to referrals, perform basic ophthalmic screening tasks, and support patient flow and triage within a compassionate, trauma-informed

Qualifications

• One year of experience in a healthcare setting, preferably in eye care.
• Experience with insurance enrollment, clinical or healthcare front desk operations strongly preferred.
• High School diploma or equivalent.

Responsibilities

• Serve as the first point of contact for patients, clients, visitors, and vendors, providing a professional, trauma-informed and culturally responsive experience.
• Independently initiates and completes comprehensive client registration, verifies insurance, creates health records, schedules appointments, and enters data into the electronic health record.
• Conducts insurance status verification and connects clients to internal insurance enrollment resources when necessary.
• Assist patients with scheduling eye exams and specialty referrals; arrange transportation and help clients arrive on time.
• Drive and escort patients to specialty referrals for procedures or surgeries that affect vision.
• Support clinic operations and patient flow by assisting the Ophthalmic Assistant with basic ophthalmic services, including VA testing, retina photos, Visual Field, and OCT testing.
• Perform optical duties including eyeglasses adjustments, fitting, repairs, and entering orders into the system.
• Coordinate care activities with the eye clinic team and providers; document follow-up and treatment in clinic workflows.

Skills

Customer service

Patient advocacy

Communication

Organization

Attention to detail

Teamwork

Confidentiality

Diversity sensitivity

Education

High School diploma or equivalent

Tools

Electronic health record

Job description

Colorado Coalition for the Homeless is seeking an On-Call Patient Navigation Specialist (Vision) to support the Stout Street Eye Clinic in Denver. You will help patients overcome barriers to care, assist with registrations, insurance enrollment, and scheduling of eye exams and referrals.

In this front desk role, you will coordinate transportation, escort patients to referrals, perform basic ophthalmic screening tasks, and support patient flow and triage within a compassionate, trauma-informed