Vision Care Experience Advisor

Vision Group; Winnipeg; Hybrid; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Free LASIK surgery

Vacation time (3 weeks)

Sick days (3)

Floater day

Wellness day

Group insurance

Telemedicine services

RRSP with employer contribution

Structured bonus incentive

Ongoing training

Job summary

Vision Group's LASIK MD clinic is seeking a Clinical Patient Advisor to guide prospective patients from consultation to informed decision, translating medical information into clear, personalized value.

You will meet patients after their pre-operative assessment, present vision correction options and pricing, coordinate surgery dates, and maintain accurate records while upholding compliance and patient trust. Join a team with strong training and a supportive culture.

Qualifications

• At least two years of experience in consultative sales, client development, or any results-driven role is considered an asset.
• Experience in the medical, aesthetic, optical, or luxury service sectors is considered an asset.
• Warm, poised, engaging with strong communication and trust-building abilities.
• Willingness to travel to other clinics for training (expenses covered).
• Schedule availability Monday to Friday 8:00–5:00 and Saturdays on a rotating basis 8:00–16:00.

Responsibilities

• Support patients throughout their journey and help their decision-making process to contribute to clinic growth.
• Meet with prospective patients after their pre-operative assessment.
• Translate medical information into clear, personalized value and clarify information from the medical team.
• Help patients navigate pricing options and payment methods with discretion and professionalism.
• Book surgery dates and coordinate logistics.
• Maintain accurate records in the patient file and ensure compliance.
• Follow up with patients to improve treatment through proactive, personalized touches.

Job description

Vision Group's LASIK MD clinic is seeking a Clinical Patient Advisor to guide prospective patients from consultation to informed decision, translating medical information into clear, personalized value.

You will meet patients after their pre-operative assessment, present vision correction options and pricing, coordinate surgery dates, and maintain accurate records while upholding compliance and patient trust. Join a team with strong training and a supportive culture.