Patient Services Specialist — Front Desk & Care Support

FYihealth group; Dartmouth; On-site; CAD 36,000 - 42,000; Full time

Benefits offered by this job

Quarterly bonuses

Optical coverage

Growth opportunities

Team culture

Training & development

Job summary

FYidoctors Dartmouth clinic is seeking a Patient Services Specialist to deliver exceptional service at the front desk, manage check-ins/outs, and support eye care workflows in a busy Oakwood-style setting. This full-time role offers 30–40 hours weekly, with a Monday–Saturday schedule.

You will greet patients, assist with pre-testing, coordinate appointments, handle billing, and provide eyewear support while delivering a positive patient experience and collaborating with the team.

Qualifications

• Experience in retail is an asset.
• Ability to multi-task and thrive in a fast-paced environment.
• Proficiency with technology and computers, including MS Office Suite.
• Excellent communication and interpersonal skills, with a passion for connecting with patients and delivering exceptional patient experiences.
• A collaborative, adaptable, and proactive team player with a growth mindset, able to manage changing priorities effectively.

Responsibilities

• Greet and welcome patients to the clinic, manage patient check-in and check-out and engage with patients in person, by phone, and via email.
• Perform pre-testing to support comprehensive eye care.
• Coordinate appointments, prepare prescription printouts, and manage billing and payments.
• Manage eyewear pick-ups and perform minor repairs and adjustments on eyewear.
• Deliver exceptional customer service ensuring a positive patient experience.
• Support clinic operations by performing additional duties as required.

Skills

Customer service

Multi-tasking

MS Office Suite

Communication

Team player

Tools

MS Office Suite

Job description

FYidoctors Dartmouth clinic is seeking a Patient Services Specialist to deliver exceptional service at the front desk, manage check-ins/outs, and support eye care workflows in a busy Oakwood-style setting. This full-time role offers 30–40 hours weekly, with a Monday–Saturday schedule.

You will greet patients, assist with pre-testing, coordinate appointments, handle billing, and provide eyewear support while delivering a positive patient experience and collaborating with the team.