Dental Front Desk & Client Access Specialist

Colorado Coalition for the Homeless; Quinte West; On-site; CAD 59,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision

Life Insurance

EAP

403(b) retirement savings

Paid time off

Job summary

The Colorado Coalition for the Homeless is seeking a Client Access Representative to serve at front desks across sites in the Denver Metro Area, greeting clients, registering for services, and coordinating with healthcare teams to ensure seamless access to care.

The role requires a high school diploma, bilingual English/Spanish, and experience in customer service or medical offices. Strong confidentiality, trauma‑informed care, and adaptability are essential.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, front desk, or medical office experience preferred.
• Experience working with vulnerable or underserved populations strongly preferred.
• Bilingual English/Spanish speaking is required.

Responsibilities

• Serves as the first point of contact for patients, clients, visitors, and vendors, providing a professional, trauma‑informed and culturally responsive experience.
• Independently initiate and complete comprehensive client registration processes, including verifying insurance coverage, creating health records, scheduling appointments, and accurately entering client data into the electronic health record.
• Conduct insurance status verification and connect clients to internal insurance enrollment resources when necessary, ensuring continuity of care and financial accessibility.
• Provides coverage across multiple client access sites in the Denver Metro Area, demonstrating flexibility and cross‑functional competency.
• Maintain and manage health records in compliance with HIPAA and organizational protocols, including scanning, indexing, archiving, and secure destruction of sensitive information.
• Process requests for disclosure of protected health information, ensuring full legal compliance and safeguarding client confidentiality.
• Scheduling and check‑in for client appointments.
• Make daily reminders calls, supporting appointment adherence and client engagement to ensure continuity of care.
• Facilitates communication between clients, providers, and internal departments to support integrated care and wrap‑around service delivery.
• Assist clients with questions and concerns, provide directions in accessing CCH services and homeless resources, and connect clients to community service providers.
• Performs other job duties as assigned.

Skills

Bilingual English/Spanish

Customer service

Front desk

Trauma-informed care

HIPAA knowledge

Education

High school diploma or equivalent

Job description

The Colorado Coalition for the Homeless is seeking a Client Access Representative to serve at front desks across sites in the Denver Metro Area, greeting clients, registering for services, and coordinating with healthcare teams to ensure seamless access to care.

The role requires a high school diploma, bilingual English/Spanish, and experience in customer service or medical offices. Strong confidentiality, trauma‑informed care, and adaptability are essential.