VIP Casino Host: Elite Guest Experiences & Events

Kaizen Lab Inc.; Calgary; On-site; CAD 42,000 - 65,000; Full time

Job summary

Kaizen Lab Inc. in Calgary, AB, is seeking a Casino Host/Hostess to craft VIP engagement experiences and manage guest journeys with internal stakeholders at on-site and partner venues. The role drives guest satisfaction through personalized service, events, and feedback integration.

You will require strong customer service, public speaking, and English communication skills; a hospitality diploma is valued and licensing requirements must be met. Flexible scheduling applies.

Qualifications

• High school diploma or equivalent required; hospitality education valued.
• Experience in VIP guest services or casino host roles preferred.
• Excellent verbal and written English; ability to engage guests professionally.

Responsibilities

• Actively cultivate and organize VIP guest knowledge and databases.
• Create personalized VIP experiences and drive event participation.
• coordinate with internal stakeholders for on-site and third-party events.
• Maintain guest feedback and facilitate continuous service improvements.
• Oversee reservations, seating, and post-event reporting.

Skills

VIP guest engagement

Public speaking

Customer service

English communication

MS Office

Education

High school diploma or equivalent

Post-secondary Hospitality Diploma or equivalent

Tools

MS Office Suite

Job description

Kaizen Lab Inc. in Calgary, AB, is seeking a Casino Host/Hostess to craft VIP engagement experiences and manage guest journeys with internal stakeholders at on-site and partner venues. The role drives guest satisfaction through personalized service, events, and feedback integration.

You will require strong customer service, public speaking, and English communication skills; a hospitality diploma is valued and licensing requirements must be met. Flexible scheduling applies.