Vice President, Community Giving & Operations

Kids Help Phone; Toronto; On-site; CAD 168,000 - 180,000; Full time

Benefits offered by this job

Hybrid working 3-4 days per week

Executive leadership team

Job summary

Kids Help Phone in Toronto, ON, seeks a strategic, results‑driven Vice President, Community Giving & Operations. This senior executive leads fundraising revenue across community giving, events, annual giving, digital fundraising, and operations, overseeing a portfolio generating over $10M annually and driving innovation and efficiency.

Reporting to the President & CEO – KHP Foundation, you will steer long‑term growth, governance support, and donor engagement while building a high‑performing team

Qualifications

• 10+ years of progressive leadership in fundraising, operations, or related fields.
• Proven track record of delivering multi‑million dollar revenue growth.
• Strong expertise in governance support, analytics, and donor engagement.

Responsibilities

• Provide strategic leadership for Community Giving and Operations to drive revenue growth and donor engagement.
• Lead revenue strategy, budgeting, performance metrics, and BI for fundraising initiatives.
• Oversee Events and Annual Giving to meet revenue targets and deliver donor experiences.
• Champion digital fundraising and AI‑enabled solutions to enhance operations.
• Oversee fundraising operations, data governance, reporting, and enterprise platforms.

Job description

Vice President, Community Giving & Operations

Executives Toronto, Toronto, ON, CA

3 days ago Requisition ID: 2016

Salary Range: $168,000.00 To $180,000.00 Annually

Job title

Vice President, Community Giving & Operations

Department

Community Giving & Operations

Reports to

President & CEO – KHP Foundation

Salary range

Job type

Full-Time, Permanent, Hybrid working 3-4 days per week

Location

Posting period

Tuesday, August 25, 2026

The opportunity

Are you motivated by the chance to help all young people in Canada access mental health support and Feel Out Loud at Kids Help Phone (KHP)?

The Vice President, Community Giving & Operations is a senior executive leader responsible for driving sustainable revenue growth, operational excellence, and fundraising innovation across community giving, signature events, annual giving, digital fundraising, and fundraising operations. Overseeing a portfolio generating more than $10M annually, this role leads the development and execution of strategies that expand donor and community engagement, strengthen fundraising performance, and support long-term organizational growth.

As a member of the Executive Committee and Operations Leadership Team, the Vice President provides enterprise leadership in strategic planning, fundraising operations, business intelligence, and technology-enabled fundraising. Working collaboratively across the Foundation and KHP, the role ensures revenue-generating initiatives, operational priorities, and donor engagement strategies are aligned with organizational goals, funding priorities, and long-term sustainability objectives.It’ll take courage, collaboration, innovation, resilience and trust.

The responsibilities

• Provide strategic leadership for Community Giving and Operations, aligning events, annual giving, fundraising operations, digital fundraising, and community partnerships with organizational priorities and long-term revenue growth goals.
• Lead annual and multi-year planning, revenue strategy, performance measurement, and business intelligence to drive fundraising growth and executive decision-making.
• Oversee Events and Annual Giving portfolios, ensuring achievement of revenue targets and delivery of exceptional donor experiences, stewardship, and engagement strategies.
• Champion digital transformation and fundraising innovation, leveraging technology, analytics, and AI-enabled solutions to enhance donor engagement and operational effectiveness.
• Provide executive oversight of fundraising operations, including systems, data governance, reporting, forecasting, and enterprise fundraising platforms.
• Serve as a key advisor to the CEO, Board, and committees, providing strategic insights, revenue analysis, and support for governance and fundraising initiatives.
• Build and strengthen relationships with donors, sponsors, volunteers, community partners, and other stakeholders to expand philanthropic opportunities and community engagement.
• Lead, mentor, and develop a high-performing team while fostering a culture of collaboration, accountability, innovation, inclusion, and continuous improvement.
• Act as an ambassador for the Foundation, representing the organization at events and supporting integrated marketing, communications, and fundraising initiatives.

The qualifications

• 10+ years of progressive leadership experience in fundraising, operations, annual giving, community partnerships, or related fields.
• Proven track record of delivering $10M+ in annual philanthropic revenue across diversified fundraising channels, ideally including events, annual giving, digital fundraising, and community partnerships.
• Strong expertise in operational planning, financial management, data-informed decision-making, and governance support.
• Strong enterprise systems thinking, with the ability to connect fundraising strategy, technology, data, donor experience, finance, marketing, and operational execution.
• Proven ability to lead transformation, including operating model change, technology adoption, process redesign, culture change, and cross-functional implementation
• Deep knowledge of fundraising platforms such as Raiser’s Edge NXT, Raisin, Mailchimp, CRM/data systems, and data-driven fundraising strategies.
• Demonstrated ability to lead complex, multi-disciplinary teams with strategic vision, operational discipline, and a strong people leadership orientation.
• Exceptional relationship management skills with community partners, sponsors, volunteers, donors, and board-level stakeholders.
• Ability to foster a culture of accountability, collaboration, innovation, inclusion, and donor-centricity across the Foundation.

Preferred / Advantageous:

• Experience leading through organizational transformation, campaign transitions, technology implementation, or operating model change.
• Background in digital fundraising, AI/ML-enabled innovation, integrated marketing, or audience segmentation strategies.
• Familiarity with Imagine Canada standards, CRA regulations, fundraising compliance, and national-scale nonprofit financial operations.
• Strong public speaking, presentation, and media representation skills.
• Bilingual proficiency in English and French is a significant asset.
• Certified Fund-Raising Executive (CFRE) or equivalent designation is an asset.

Don’t meet every qualification listed? Studies often report that equity-deserving people are less likely to apply for jobs unless they meet every requirement. KHP Foundation is dedicated to building a more diverse, inclusive and authentic workplace, so if you’re excited about this role, but your experience doesn’t align with every qualification, we welcome you to apply anyway. You may have the qualifications / experience for this role or other opportunities at KHP Foundation.

About KHP Foundation

KHP Foundation inspires generosity and raises funds across Canada to deliver on KHP’s promise to youth. KHP Foundation helps ensure every supporter’s contribution gives more young people’s feelings a place to go wherever they are — from coast to coast to coast. Donors to KHP Foundation unlock the hope young people need to thrive in their world by scaling access to support, advancing equity and accelerating innovation so youth can always Feel Out Loud and get trustworthy help for any feeling or issue, big or small. Help now at KidsHelpPhoneFoundation.ca .

Inclusion, Diversity, Equity and Accessibility (IDEA)

KHP Foundation has a role to play in effecting social change and advancing equity. This is why the practice of IDEA is critical to us. We believe everyone who interacts with us deserves to feel empowered to bring their authentic selves to an environment of mutual respect. An open and diverse community can foster inclusion and amplify voices that have been, and continue to be, underrepresented.

As such, we welcome applicants from equity-deserving communities, including Indigenous Peoples, racialized persons, persons with disabilities, women, 2SLGBTQI+ individuals and more. We strongly believe that alleviating the underrepresentation of equity-deserving groups will help create a stronger KHP Foundation so young people across Canada can express all their thoughts and feelings.

Accommodations

KHP Foundation welcomes applications from people living with disabilities. Reasonable accommodations are available upon request during any phase of the application / hiring process. If you’re contacted about an opportunity, you can reply and let us know if you require accommodations at any time.

Compensation and benefits

Salaries at KHP Foundation are determined by candidate experience, qualifications and specific skill sets, as well as market and operational considerations. Benefits at KHP Foundation may include:

• Comprehensive employeebenefits program
• Emergency travel assistance
• Wellness programs
• Recognition awards
• Employee and Family Assistance Program (EFAP)

Candidate verification

KHP Foundation will ask the successful candidate for this opportunity to complete a background screen, which may include criminal, credit, employment and educational checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check.

Privacy

KHP Foundation cares about your privacy. We’re required to save select information about opportunities, applications and interviews for set periods of time. To learn more, you can explore KHP Foundation’s privacy policy or contact us using our general form .