Manager, Equity Youth Programs

Kids Help Phone; Toronto; Hybrid; CAD 64,000 - 71,000; Full time

Job summary

Kids Help Phone is seeking a Manager of Equity Youth Programs (Newcomer Initiatives) to lead the planning, budgeting, and evaluation of newcomer programs across Canada. You will supervise staff, coordinate with external partners, and drive reporting to funders and leadership.

You will build cross-functional teams, develop training, and deliver impact through strategic collaborations with youth, schools, and community groups while traveling as needed.

Qualifications

• 3–5 years experience in project or program roles, leading and implementing long-term programs in health promotion, youth engagement, outreach and partnerships management.
• Post-secondary diploma/degree in humanities or business, or demonstrated related abilities through experience.
• Strong understanding/interest in the mental health landscape for youth in Canada.
• Extensive knowledge of issues experienced by newcomer youth and diverse communities.
• Experience developing programs, processes, tools, policies or services.
• Experience working in multi-stakeholder environments with internal and external partners.
• Strong communication and presentation skills for meetings, groups, and media communication.
• Knowledge/experience in proposal, grant writing and reporting.
• Strong time management, project management and interpersonal skills.
• Proficient in MS Office applications, project management tools and software.

Responsibilities

• Manage planning and implementation of current and future newcomer programs as guided by Kids Help Phone’s Action Plan for Newcomers to Canada.
• Manage day-to-day program operations including budgeting, developing project documentation, internal/external reporting and evaluation.
• Support development of marketing materials and promotional activities aligned with program deliverables.
• Provide leadership and supervision to the Equity Programs Coordinator, Newcomer Initiatives.
• Facilitate cross-functional planning groups to align activities and ensure effective program outcomes.
• Track programs’ progress and report periodically on deliverables and impact.
• Oversee development of training initiatives with external vendors and internal clinical staff.
• Lead development and management of external partnerships with media, vendors, youth, schools, and communities.
• Track and manage stakeholder relationships and Salesforce-based reports.
• Develop and deliver presentations at networking events, steering committees, and activations nationwide.
• Travel as required to events or relationship-building opportunities.

Skills

Project leadership

Communication

Presentation skills

Time management

MS Office

Project management tools

Education

Post-secondary diploma/degree in humanities or business

Tools

SalesforceCRM

Dashboard tools

MS Office

Job description

Manager, Equity Youth Programs (Newcomer Initiatives)

Department

Service Programs

Reports to

Director, Equity Youth Programs

Salary range

$ 64,000 - $71,000

Job type

Full-Time, Permanent, Hybrid working 2-3 days per week

Posting period

Thursday, August 27, 2026

The opportunity

Are you motivated by the chance to help ensure all young people in Canada can access mental health support and Feel Out Loud? Kids Help Phone (KHP) is Canada’s Unlock The Hope Youth Charity. We’re the first and Canada's only national 24/7, free, confidential, and multilingual e-mental health service for youth and a global leader in innovation for youth and their well-being.

The responsibilities

• Manage planning and implementation of current and future newcomer programs as guided by Kids Help Phone’s Action Plan for Newcomers to Canada
• Manage day-to-day program operations such as budgeting, developing project documentation (e.g.: briefs, proposals, project & work plans etc.), internal/external reporting and evaluation
• Support the development of marketing materials and promotional activities and campaigns aligned with our program deliverables
• Provide leadership and supervision to the Equity Programs Coordinator, Newcomer Initiatives in efforts to identify and engage key organizations, communities and volunteers
• Facilitate cross-functional planning groups to align activities and ensure effective program outcomes.
• Track programs’ progress and report periodically on deliverables and impact on a regular basis internally and externally.
• Oversee and support the development of training initiatives relevant to Newcomer Initiatives in collaboration with external vendors and internal clinical staff
• Lead the development and management of external partnerships to support the program’s initiatives, identifying and cultivating key stakeholders such as media, vendors, youth, organizations, schools, and community groups.
• Track and manage stakeholder relationships, outreach packages, and reports using Salesforce.
• Develop and deliver presentations at networking events,steering committees & community activations across the country,in person and virtually.
• Travel asrequiredto events or relationship building opportunities

Program Leadership & Operations:

• Manage the program budgetand liaise with Finance and KHP Foundation ensuring expenses are tracked, processed, and reported appropriatelyagainst funding goals.
• Monitor program impactand progress towards KPI’s on an ongoing basis, sharing progress with leadership andtestingnew approachesto improve outcomes and funder deliverables
• Lead program reporting andwork withGovernment Relations &Advancement teamstosupportdonor/fundercommunications through impact reporting,storytelling,proposal& grantdevelopment
• Identify emerging issues that impact newcomer and/or diverse populations and proactively ensure our programming and resources are responsive to evolving needs for newcomer populations
• Other duties as assigned

The qualifications

• 3-5 years' experience in project or program-based roles, including leading, managing, and implementing long-term programs; including health promotion, youth engagement, outreach and partnerships management
• Post-secondary diploma/degree in humanities or business and/or demonstrated related abilities through experience
• Strong understanding and / or interest in the mental health landscape for youth in Canada
• This position requires extensive knowledge of issues experienced by newcomer youth, a strong understanding and demonstrated experience working with diverse racial and ethno-cultural communities
• Experience developing programs, processes, tools, policies and / or services
• Experience working in multi-stakeholder environments (internally) and externally with multiple partners
• Strong communication and presentation skills to manage meetings, facilitate groups, presentations and media communication
• Knowledge & experience in proposal & grant and report writing
• Strong time management, projectmanagementand interpersonal skills
• Proficient in MS Office applications, project management tools and software

Preferred/ Advantageous:

• Bilingualism/Multilingualism in English and French and/or other languages is an asset
• PMP designation or similar
• Knowledge of services and laws affecting the lives of Canadian children and youth from equity-deserving backgrounds
• Good technical ability; comfortable using Microsoft Office, Project management tools, navigatingdashboards and pulling reportswith SalesforceCRM
• Experience supervising staff; leading cross functional teams and coaching participants

Don’t meet every qualification listed? Studies often report equity-deserving people are less likely to apply for jobs unless they meet every requirement. KHP is dedicated to building a more diverse, inclusive and authentic workplace, so if you’re excited about this role, but your experience doesn’t align with every qualification, we welcome you to apply anyway. You may have the qualifications / experience for this role or other opportunities at KHP!

About KHP, Canada’s Unlock The Hope Youth Charity

Kids Help Phone (KHP) is Canada’s only free, national, 24/7, multilingual and confidential e-mental health service for youth to get help and Feel Out Loud. Since 1989, KHP has been the empowering, trusted changemaker giving young people’s feelings, big and small, a non-judgmental place to go through personalized well-being solutions. A made-in-Canada, global leader, KHP continually evolves by blending data, innovation and technology with real human support and clinical knowledge to unlock the hope young people need to thrive in their world. Explore help for all the feelings atKidsHelpPhone.ca.

Inclusion, Diversity, Equity and Accessibility (IDEA)

KHP has a role to play in effecting social change and advancing equity. This is why the practice of IDEA is critical to us. KHP has a long history of celebrating and advancing IDEA through our tailored programs, services, policies, initiatives and task forces with contributions and leadership from teams across the organization. We will not waver on these commitments and will continue leading the way in making the workplace, and the world young people live in, more inclusive, diverse, equitable and accessible.

We believe it’s critical that our services empower everyone who interacts with us to bring their authentic selves to an environment of mutual respect. An open and diverse community can foster the inclusion and amplification of voices that have been, and continue to be, underrepresented.

As such, we welcome applicants from equity-deserving communities (e.g. Indigenous Peoples, racialized persons, persons with disabilities, women, 2SLGBTQ+ individuals, etc.). We strongly believe that alleviating the underrepresentation of equity-deserving groups will help create a stronger KHP and help us better support the needs of youth from coast to coast to coast.

To learn more about how we are committed to advancing IDEA, you can exploreKHP’s IDEA 2023–2027 Strategy and Action Plan.

Accommodations

KHP welcomes applications from people living with disabilities. Reasonable accommodations are available upon request during any phase of the application / hiring process. If you’re contacted about an opportunity, you can reply and let us know if you require accommodations at any time.

Compensation and benefits

Salaries at KHP are determined by candidate experience, qualifications and specific skill sets, as well as market and operational considerations. Potential additional benefits at KHP include:

• Emergency Travel Assistance
• Wellness programs
• Recognition awards
• Employee and Family Assistance Program (EFAP)

Candidate verification

The successful candidate for this opportunity will be asked to complete a background screen, which may include criminal, credit, employment and educational checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check.

Privacy

KHP cares about your privacy! We’re required to save select information about opportunities, applications and interviews for set periods of time. To learn more, you can explore KHP’sPrivacy Policyor contact us using ourgeneral form.