Veterinary Technician Assistant, Reception, Northumberland Animal Hospital

MARS Veterinary; Ashfield–Colborne–Wawanosh; Vor Ort; CAD 25.000 - 28.000; Teilzeit

Benefits dieser Stelle

RRSP Employer Group Match (5%)

Paid time off for continuing education

Annual CE Allowance

Uniform allowance

Mental health support tools and EAP

Zusammenfassung

Northumberland Animal Hospital in Colborne, Ontario is seeking an experienced Veterinary Receptionist/Assistant to join our team in a vital dual-support role. You'll help clients and their pets feel welcomed while learning hands-on medical office skills.

This part-time position offers 24–30 hours weekly with flexible shifts across a nearby hospital. The role combines front-desk duties with clinical support, and requires warmth, empathy, and a calm demeanor in fast-paced situations.

Qualifikationen

• A warm, compassionate heart with exceptional client service skills.
• VA certificate or equivalent clinical experience.
• Calm, gentle, adaptable under pressure in fast-paced medical situations.
• Eagerness to learn and support the veterinary team daily.

Aufgaben

• Creating a Warm Welcome: greet patients and pet parents with empathy and care.
• Managing Hospital Communication: answer multi-line phones and emails.
• Coordinating Appointments: book visits, follow-ups, and outbound calls.
• Handling Financial Transactions: guide invoicing and payments with clarity.
• Maintaining a Comforting Space: keep reception areas welcoming and tidy.
• Supporting Our Clinical Team: assist staff with treatments and procedures.

Kenntnisse

Client service

Empathy

Organization

Team player

Ausbildung

Veterinary Assistant (VA) certificate or equivalent

Jobbeschreibung

Veterinary Technician Assistant, Client Care Reception Location: Colborne, ON Employment Type: Fixed-term - Part-time, 24 to 30 hours weekly Level: Experience in a veterinary hospital Job Status: Existing Compensation: $17.85 to $20.00 per hour, depending on experience and skills

At Northumberland Animal Hospital, we welcome an experienced Veterinary Receptionist / Assistant to join our team in Colborne, Ontario. We are looking for an organized, motivated, and empathetic individual to join us in a vital dual-support role. You will help our clients and their pets feel welcomed and appreciated, while gaining hands-on experience alongside our veterinarian and technician teams.

What You Will Do

• Creating a Warm Welcome: Greeting our patients and pet parents with empathy and care, ensuring they feel welcomed, supported, and appreciated from the moment they walk in.
• Managing Hospital Communication: Serving as our front-line voice by answering multi-line phones and managing client and referring veterinarian emails.
• Coordinating Appointments: Proactively booking visits, scheduling follow-ups, and making outbound calls to keep our patient care on track.
• Handling Financial Transactions: Guiding pet owners through the invoicing and billing process with clarity and compassion, confirming estimates, and processing payments.
• Maintaining a Comforting Space: Keeping our reception lobby and common areas clean, tidy, and welcoming for both pets and their families.
• Supporting Our Clinical Team: Assisting our veterinary staff with treatments and tasks while eagerly learning new medical office procedures and veterinary skills.

Schedule: Available 24 to 30 hours per week. Shifts may be shared across a nearby VCA Canada hospital.

What You Bring

• A warm, compassionate heart with exceptional client service skills and a nurturing approach to pet care.
• A Veterinary Assistant (VA) certificate or equivalent clinical experience.
• The ability to stay calm, gentle, and adaptable under pressure and in fast-paced medical situations.
• A genuine eagerness to learn, grow your clinical skills, and support our veterinary team with daily treatments.
• A self-motivated team player who confidently takes initiative and works well both independently and collaboratively.

What We Can Offer You

Competitive compensation that reflects your skills, experience, and the role. RRSP Employer Group Match Program (5%) to help you save for the future. Paid time off for continuing education, vacation, sick days, and personal wellness days. Annual CE Allowance.

Benefits

• Minimum 24 hours per week for eligibility, with flexible options.
• Paid annual certification memberships and uniform allowance.
• Mental health support tools and resources: Virtual health care (telemedicine), Employee Assistance Program (EAP), and digital wellness tools supporting mindfulness, sleep, and physical fitness.
• Various career development pathways.
• Generous personal pet care discounts and lifestyle perks, including exclusive shopping discounts and access to a wellness app.

Our Story

VCA Canada is a network of veterinary hospitals, with our head office in Calgary, Alberta, committed to positively impacting pets, people, and local communities for nearly 45 years. We have compassion for the neighbourhoods we serve and every pet within them, not just those we see in our hospitals. Every VCA Canada hospital location takes pride in its legacy of excellence, earning the trust of pet owners by delivering the highest quality of medicine to keep pets happy and healthy. In 2017, VCA Canada became part of the Mars Veterinary Health family of brands, solidifying an even stronger commitment to ensuring the strength and stability of the veterinary profession and our commitment to pet parents nationwide. VCA Canada is also passionate about providing an industry-leading Associate experience to over 4,000 Canadians employed across the country. In 2026, for the third year in a row, we were named one of Alberta's Top Employers, which recognizes organizations whose head offices are located within the province and lead their industries in offering exceptional places to work. Additionally, we were selected as one of Canada's Top Employers for Young People 2026, which recognizes employers across Canada that lead their industries in offering exceptional places to work and programs for young people starting their careers. Most recently, we received 2026 Great Place to Work® Certification™ Canada.

A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands.

Join us.