Veterinary Receptionist, Island Animal Hospital

AVC Clinics (British Columbia) Ltd.; Nanaimo; Presencial; CAD 26.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

RRSP Employer Match (5%)

Paid time off

CE allowance

Uniform allowance

Pet care discounts

Descripción de la vacante

MARS Veterinary in Nanaimo, BC is seeking a friendly Veterinary Receptionist to warmly welcome clients and patients, manage check-ins and scheduling, and handle multi-line calls.

You will maintain records in our EMR system, coordinate between medical teams, and support the delivery of emergency and specialty care.

This role offers competitive pay, benefits, paid time off, CE allowance, and career development pathways.

Formación

• 2+ years of experience as a receptionist or front desk in human or veterinary medicine.
• Professional and calm demeanour when assisting clients with questions or sensitive information
• Experience with booking medical appointments and locating schedules for rebooking, new bookings, and urgent appointments
• Strong knowledge of electronic medical records; training provided for in-house system
• Proficient with Microsoft Office (Outlook, Teams, Excel, Word, Adobe)
• Previous knowledge of Moneris POS terminals is an asset
• Strong attention to detail and accuracy when recording and relaying information

Responsabilidades

• Welcoming clients and patients in a warm, professional manner.
• Managing check-ins, check-outs, and appointment scheduling in our in-house system; training provided.
• Handling incoming calls through our multiline system.
• Prioritizing emails and client inquiries efficiently.
• Coordinating communication between medical teams, specialty services and the referring community.
• Maintaining accurate records and ensuring smooth administrative flow for SOPs.
• Supporting the team in delivering emergency and specialty care to clients and patients.

Conocimientos

Reception experience

Professionalism

Appointment scheduling

EMR knowledge

MS Office

Moneris knowledge

Attention to detail

Herramientas

Microsoft Office

Moneris POS

EMR system

Descripción del empleo

Veterinary Receptionist

Location: Nanaimo, BC

Compensation: $19.00 to $25.00 per hour

Key Responsibilities

• Welcoming clients and patients in a warm, professional manner
• Managing check-ins, check-outs, and appointment scheduling in our in-house scheduling system; training provided
• Handling incoming calls through our multiline system
• Prioritizing emails and client inquiries efficiently
• Coordinating communication between medical teams, specialty services and the referring community
• Maintaining accurate records and ensuring smooth administrative flow for standard operating procedures
• Supporting the team in delivering exceptional emergency and specialty care to our clients and patients

Qualifications

• 2+ years of experience as a receptionist or front desk in human or veterinary medicine.
• A professional and calm demeanour when assisting clients with questions, requests, or sensitive information
• Experienced with booking medical appointments and locating schedules within the system for: rebooking patients, booking new appointments and urgent appointments
• Strong knowledge of electronic medical records; training is provided for our in-house system
• Microsoft Office Applications (Outlook, Teams, Excel, Word, Adobe)
• Previous knowledge of Moneris POS terminals is an asset
• Strong attention to detail & accuracy when recording and relaying information

What We Can Offer You

• Competitive compensation that reflects your skills, experience, and the role.
• RRSP Employer Group Match Program (5%) to help you save for the future.
• Paid time off for continuing education, vacation, sick days, and personal wellness days.
• Annual CE Allowance.
• Benefits: Minimum 24 hours per week for eligibility, with flexible options.
• Paid annual certification memberships and uniform allowance.
• Mental health support tools and resources: Virtual health care (telemedicine), Employee Assistance Program (EAP), and digital wellness tools supporting mindfulness, sleep, and physical fitness.
• Various career development pathways.
• Generous personal pet care discounts and lifestyle perks, including exclusive shopping discounts and access to a wellness app

Our Story

VCA Canada is a network of veterinary hospitals, with our head office in Calgary, Alberta, committed to positively impacting pets, people, and local communities for nearly 45 years. We have compassion for the neighbourhoods we serve and every pet within them, not just those we see in our hospitals. Every VCA Canada hospital location takes pride in its legacy of excellence, earning the trust of pet owners by delivering the highest quality of medicine to keep pets happy and healthy. In 2017, VCA Canada became part of the Mars Veterinary Health family of brands, solidifying an even stronger commitment to ensuring the strength and stability of the veterinary profession and our commitment to pet parents nationwide. VCA Canada is also passionate about providing an industry-leading Associate experience to over 4,000 Canadians employed across the country. In 2026, for the third year in a row, we were named one of Alberta's Top Employers, which recognizes organizations whose head offices are located within the province and lead their industries in offering exceptional places to work. Additionally, we were selected as one of Canada's Top Employers for Young People 2026, which recognizes employers across Canada that lead their industries in offering exceptional places to work and programs for young people starting their careers.

A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians - including 500 who are board-certified specialists - nearly 4,000 credentialed technicians and over 10,000 veterinary assistants - all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us.