Client Services Representative

National Veterinary Associates; South Frontenac; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) after probation

Job summary

East End Veterinary Medical Centre in Shadyside is expanding our reception team. We are a busy multi-doctor practice seeking a full-time, high-energy individual who can multitask and stay organized while delivering excellent client service.

Responsibilities include scheduling appointments, checking patients in and out, processing payments over the phone, taking prescription details, maintaining medical records, and communicating with veterinarians and staff.

Qualifications

• Excellent customer service and organizational skills are essential.
• Experience in veterinary reception is welcome but not required.
• Ability to multi-task in a fast-paced environment.
• Strong communication with veterinarians and staff.

Responsibilities

• Schedule various types of appointments.
• Check in/out patients and process payments.
• Provide basic pet information to clients.
• Take prescription information and maintain medical records.
• Confirm appointments and call clients for updates.
• Create new client and patient charts.
• Monitor emails and faxes and approve online medical orders.

Skills

Customer service

Multi-tasking

Client communication

Scheduling

Job description

East End Veterinary Medical Centre located in Shadyside is looking to expand our reception staff. Our multi-doctor, busy practice is looking for a full-time high energy individual who is great at multi-tasking and staying organized. Much of the job requires communicating with clients so excellent customer service skills are a must. The following is a list of tasks involved with this position:
Scheduling various types of appointments.
Communicating with Veterinarians and staff.
Checking in and patients.
Checking out patients and taking payments over the phone.
Providing basic pet information to clients.
Taking down prescription information.
Keeping accurate medical records.
Confirming appointments.
Calling clients for updates.
Communicating pet questions to veterinarians.
Creating new client and patient medical charts.
Monitoring email and faxes
Approving online medical orders.While previous experience is preferred it is not a requirement. We are willing to train the right individual. This Full-time position has medical, dental, vision, and 401K benefits after probation period. Other benefits include an employee discount on services after the introductory period is completed

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

•We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com

•We may also contact you via text message from an identified NVA representative for recruiting-related communication

•All job opportunities and applications are hosted on our official careers site: careers.nva.com

•There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at [e-mail]. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.