Veterinary Practice Operations Lead - Multi-Location

TELUS Corporation; Lethbridge; On-site; CAD 80,000 - 110,000; Full time

Job summary

TELUS Cattle Professional Services in Southern Alberta seeks a Veterinary Practice Manager to lead operational transformation across Brooks, Taber and Lethbridge. You will standardize workflows, coordinate scheduling, billing, and client service, and align clinic teams to deliver exceptional value to cattle producers and veterinarians.

This is a strategic, visible role shaping how the practice scales and competes in Southern Alberta, unifying four locations into one integrated culture focused on

Qualifications

• 5+ years of experience in operations in professional‑services management, practice management, office management, veterinary‑clinic leadership or healthcare environment.
• Demonstrated success supporting recruitment, onboarding, and employee‑integration processes.
• Strong organizational and project‑coordination skills with the ability to manage multiple priorities while maintaining attention to detail.
• Excellent interpersonal and communication abilities, you work effectively with veterinarians, technicians, administrative staff, leadership and clients.
• Strong client communication and relationship‑management skills; you can understand client needs, build trust, and coordinate resources to deliver solutions.
• Strong problem‑solving skills with a continuous‑improvement mindset and bias toward action.
• Ability to drive accountability and follow through on commitments across teams and locations.
• Experience working in a multi‑location or multi‑site business environment.

Responsibilities

• Oversee Client-Service and Administrative Operations across locations.
• Coordinate scheduling, communications, and administrative workflow management across locations.
• Manage billing, invoicing, accounts receivable, and month-end processes to ensure accuracy and timeliness.
• Communicate with clients as needed to understand and fill their needs and to coordinate clinic resources to meet those needs.
• Communicate service scheduling to clients.
• Act as the liaison between clinic teams and centralized TELUS support functions.
• Solve problems quickly and keep stakeholders aligned.
• Partner with clinic leaders and staff to standardize administrative workflows across Brooks, Lethbridge, and Taber.
• Optimize operational efficiency and implement practical solutions that create repeatable, scalable processes.
• Coordinate operational priorities across locations to ensure consistent service delivery.
• Manage facility planning, equipment needs, and operational resource allocation.
• Collaborate with the talent acquisition team to coordinate interviews, manage candidate experience, and ensure smooth onboarding and integration for new clinic staff.
• Partner with people managers on training coordination, role clarity, and employee‑engagement initiatives.
• Support role accountability and remove operational roadblocks for our teams.
• Foster a workplace culture where people thrive and feel supported.
• Facilitate regular communication and coordination between clinics.
• Support resource allocation and workload balancing across locations.
• Coordinate operational meetings, action tracking, and implementation of decisions.
• Promote consistency in workflows, policies, onboarding, and best practices.
• Develop and maintain operating procedures, documentation, and training resources.
• Track operational metrics and identify improvement opportunities.
• Support technology and process enhancements that streamline workflows.
• Champion initiatives that improve employee experience, client service, and operational efficiency.

Skills

Operations management

Multi-location coordination

Recruitment onboarding

Client communication

Project coordination

Continuous improvement

Leadership

Job description

TELUS Cattle Professional Services in Southern Alberta seeks a Veterinary Practice Manager to lead operational transformation across Brooks, Taber and Lethbridge. You will standardize workflows, coordinate scheduling, billing, and client service, and align clinic teams to deliver exceptional value to cattle producers and veterinarians.

This is a strategic, visible role shaping how the practice scales and competes in Southern Alberta, unifying four locations into one integrated culture focused on