Veterinary Client Outreach Coordinator

MHMI Inc.; Hamilton; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Health benefits and wellness plan

RRSP program

Pet care discounts

Job summary

MHMI Inc. is seeking a Veterinary Client Outreach Coordinator to reconnect with pet parents and guide them back to care with empathy and practical support.

You will proactively reach out to families with overdue exams or treatments, help navigate barriers to care, and build lasting relationships that improve pet health and clinic performance.

Qualifications

• Clear communication across phone, email, and text channels.
• 2+ years in customer service, sales, or healthcare/veterinary setting.
• Track record of meeting goals or performance targets.
• Familiarity with veterinary practice management software such as Impromed, Avimark, Cornerstone, AllyDVM.
• Warm, empathetic approach with persistence when needed.
• Strong organization to juggle multiple conversations.

Responsibilities

• Reach out to overdue exams, vaccines, treatments, or testing for pets.
• Help pet parents navigate scheduling, cost, or care questions.
• Build trust and long-term relationships with pet parents.
• Maintain organized notes and timely follow-ups.

Skills

Strong communication

Customer service

Goal orientation

PIMS familiarity

Empathetic approach

Organizational skills

Tools

Impromed

Avimark

Cornerstone

AlllyDVM

Job description

Veterinary Client Outreach Coordinator (a.k.a. Pet Parent Reconnector)

Helping pets get back the care they need, one great conversation at a time.

Are you someone who loves chatting with people, building real connections, and making a difference in the lives of pets and their pet parents? Do you have a natural ability to listen, problem-solve, and make people feel comfortable and cared for? If so, you might be exactly who we are looking for.

In this role, you will be the friendly voice that helps pet parents get back on track with their pet's care. Whether they have missed an appointment, delayed treatment, or just lost touch, you will be there to guide them back with empathy, encouragement, and zero judgment.

What You Will Be Doing

As our Client Outreach Coordinator, you will take a proactive (and genuinely caring) approach to reconnecting with pet parents:

• Reaching out to pet parents whose pets are overdue for exams, vaccines, treatments, or testing
• Helping pet parents navigate barriers to care, whether it's scheduling, cost concerns, or uncertainty about next steps
• Building real relationships and becoming a trusted go-to person for pet parents
• Keeping organized notes and follow-ups so no pet (or pet parent) slips through the cracks
• Supporting the clinic by helping pets get the care they need, when they need it

What You Bring

We are looking for someone who is both compassionate and driven, someone who genuinely cares, but also loves hitting goals.

• Strong communication skills (phone, email, and text, you are comfortable with all of it)
• 2+ years in customer service, sales, or a healthcare/veterinary setting
• A track record of meeting goals or performance targets
• Comfort with varying PIMS such as Impromed, Avimark, Cornerstone, AllyDVM, or similar tools
• A warm, empathetic approach with just the right amount of persistence
• Strong organization skills, you can juggle multiple conversations without missing a beat

What Success Looks Like

• More pets coming back in for the care they need
• Stronger follow-through and continuity of care
• Meaningful relationships with pet parents built on trust
• Consistent outreach and thoughtful follow-up
• A noticeable impact on both pet health and clinic performance

We believe in taking great care of the people who take care of pets.

We will set you up for success from day one. You will start with on-site training, so you feel confident, supported, and connected to the team. Once you are up and running, there is flexibility to move into a remote setup, while still staying closely connected to the clinic and pet parents.

Along with competitive compensation and a supportive, positive team environment, you will have access to full health benefits and wellness plan, an RRSP program, and pet care discounts (because we know your pet is family too).

If you're looking for a role where your people skills truly matter, we would love to hear from you.