Veterinary Assistant/Receptionist

National Veterinary Associates; Aurora; On-site; CAD 32,000 - 42,000; Full time

Job summary

Abbotsford Animal Hospital in Canada is seeking a dedicated Veterinary Assistant / Receptionist to join our team. In this dual-support role, you will welcome clients and provide hands-on clinical and administrative assistance to our veterinarians and technicians.

Key responsibilities include clinical support during exams, front-desk duties, scheduling appointments, handling billing, updating patient records, and maintaining a clean, low-stress environment for our animal patients.

Qualifications

• High school diploma required.
• Completion of a Veterinary Assistant or Medical Office Assistant program is a strong asset.
• Previous front-desk, customer service, or animal handling experience.

Responsibilities

• Clinical Support: Assist veterinary staff with patient restraint during examinations, blood draws, and X-rays.
• Facility Maintenance: Keep the reception area, exam rooms, and common spaces clean, tidy, and low-stress for animals.
• Client Service: Greet pet parents and patients warmly, answer multi-line phone calls, and manage clinic emails.
• Scheduling: Book appointments, coordinate follow-ups, and make reminder calls for vaccinations.
• Administrative Tasks: Update patient records, process financial transactions, handle billing, and manage invoices.

Skills

Front desk experience

Customer service

Animal handling

Communication

Computer literacy

Education

High school diploma

Veterinary Assistant program

Medical Office Assistant program

Job description

Hospital Name: Abbotsford Animal Hospital

Job Type: Support Staff

Description & Requirements

We are looking for a dedicated and energetic Veterinary Assistant / Receptionist to join our team. In this dual-support role, you will act as the welcoming face of our clinic while providing hands-on clinical and administrative assistance to our veterinarians and technicians.

Key Responsibilities

• Clinical Support: Assist veterinary staff with patient restraint during examinations, blood draws, and X-rays.
• Facility Maintenance: Keep the reception area, exam rooms, and common spaces clean, tidy, and low-stress for animals.
• Client Service: Greet pet parents and patients warmly, answer multi-line phone calls, and manage clinic emails.
• Scheduling: Book appointments, coordinate follow-ups, and make reminder calls for vaccinations.
• Administrative Tasks: Update patient records, process financial transactions, handle billing, and manage invoices.

Qualifications & Skills

• High school diploma required; completion of a Veterinary Assistant or Medical Office Assistant program is a strong asset.
• Previous front-desk, customer service, or animal handling experience.
• Compassionate, patient, and clear communication style.

Basic computer literacy and familiarity with veterinary practice software.