Veterinary Receptionist, Client Care, Lawrence Veterinary Clinic

Marsveterinary; Toronto; On-site; CAD 25,000 - 34,000; Full time

Benefits offered by this job

Competitive wages and benefits!

Annual uniform allowance

Career development opportunities

Employee Assistance Program

Referral Bonus Rewards

Pet care discounts

Job summary

Lawrence Veterinary Clinic in Toronto, ON seeks a friendly Veterinary Receptionist, Client Care to welcome clients and their pets, answer phones, book appointments, and manage invoices. This full-time on-site role supports the veterinary team and ensures smooth daily operations.

You will handle emails, scheduling, admissions and discharges, and maintain a clean reception area. The ideal candidate has strong customer service skills and a willingness to learn about veterinary services and office

Qualifications

• Customer-focused receptionist with strong communication skills.
• Experience handling multi-line phone systems and emails.
• Ability to manage appointments and billing processes.

Responsibilities

• Create a warm and welcoming environment for clients and their pets.
• Assist veterinary staff with various tasks and treatments.
• Answer a multi-line phone system and track and book appointments.
• Place outbound calls to pet parents for follow-up and future bookings.
• Respond to and manage email correspondence; clients, referring veterinarians & internal messages.
• Admit and discharge pet patients.
• Invoice and process payments; create estimates and obtain owner confirmation.
• Schedule appointments and maintain records.

Skills

Customer service

Phone system handling

Appointment scheduling

Billing/invoicing

Communication

Organization

Tools

Phone system

Email management

Scheduling software

Job description

Veterinary Receptionist, Client Care

Location: Toronto, ON

Compensation: $17.85 to $25.00 per hour depending on experience and skills

Employment Type: Full-time

Role Type: Existing

Lawrence Veterinary Clinic is currently welcoming for a customer service-focused Client Care Specialist, Receptionist to join our team. This full-time opportunity includes a range of responsibilities that directly attributes to the efficient and effective daily operation of the hospital. Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for, and appreciate!

• Create a warm and welcoming environment for our patients and pet parents
• Assist veterinary staff with various tasks and treatments
• Ability to answer a multi-line phone system and track and book appointments effectively
• Placing outbound calls to pet parents for follow-up and future appointment bookings
• Respond and manage email correspondence; clients, referring veterinarians & internal office messages
• Admitting and discharging pet patients
• Invoicing/billing; creating estimates, obtaining pet owner confirmation, and processing payments
• Scheduling appointments
• Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
• Strong organizational skills
• General housekeeping duties; cleanliness of reception area, pet holding areas, and common areas
• Willingness to learn more regarding; veterinary services, updated medical office procedures and assist the Veterinary staff with various tasks and treatments

What VCA Canada Offers

• A caring culture of Wellness and Appreciation !
• RRSP Employer 5 % Match Program – saving for your future just got easier!
• Competitive wages and benefits!
• Annual uniform allowance
• Exceptional career development: there is room to grow here!
• Employee Assistance Program
• Referral Bonus Rewards
• Opportunities to give back to your community through VCA initiatives
• Generous personal pet care discounts
• And extra perks like shopping discounts and cool wellness apps!

Our Story

VCA Canada is a network of veterinary hospitals, with our head office in Calgary, Alberta, committed to positively impacting pets, people, and local communities for nearly 45 years. We have compassion for the neighbourhoods we serve and every pet within them, not just those we see in our hospitals. Every VCA Canada hospital location takes pride in its legacy of excellence, earning the trust of pet owners by delivering the highest quality of medicine to keep pets happy and healthy.

In 2017, VCA Canada became part of the Mars Veterinary Health family of brands, solidifying an even stronger commitment to ensuring the strength and stability of the veterinary profession and our commitment to pet parents nationwide. VCA Canada is also passionate about providing an industry-leading Associate experience to over 4,000 Canadians employed across the country. In 2026, for the third year in a row, we were named one of Alberta's Top Employers, which recognizes organizations whose head offices are located within the province and lead their industries in offering exceptional places to work. Additionally, we were selected as one of Canada's Top Employers for Young People 2026, which recognizes employers across Canada that lead their industries in offering exceptional places to work and programs for young people starting their careers. Most recently, we received 2026 Great Place to Work® Certification™ Canada.