Vertical Operations Intern

Socket.dev; Toronto; On-site; CAD 13,000 - 20,000; Full time

Benefits offered by this job

Home Office Setup Allowance

Friday UberEats Allowance

Learning & Development Allowance

Fitness/Wellness Allowance

Job summary

Super.com is seeking a Vertical Operations Intern for the Winter 2027 term to support our Operations team across the organization. You will apply your studies to real projects, helping to establish service policies and SLAs while driving cost reduction and innovation.

You’ll be part of a remote-first culture with opportunities to join team meetings, Slack channels, and events. You’ll assist in improving customer service processes, analyzing anomalies, and supporting documentation and reporting

Qualifications

• Pursuing a degree in Business, Commerce or related field.
• Customer-centric mindset with understanding of customer lifecycle management.
• Able to thrive in a fast-moving environment with multiple priorities.
• Proactive problem solver with rigorous research and bias for action.

Responsibilities

• New Processes: ideate, pilot, test and roll-out new processes to improve customer service.
• Customer support: recommend improvements within Customer Experience teams and analyze anomalies.
• Operational Excellence: support reporting, documentation, and scaling efforts as QoQ grows.

Skills

Customer lifecycle management

Prioritization

Proactive problem solving

Rigorous research

Education

Pursuing a degree in Business/Commerce or related field

Job description

At Super.com, we’re on a mission to help people save more, earn more, and get more out of life. That goes for both our customers and our team.

For our employees, Super.com is more than just a workplace - it’s an opportunity to grow, make an impact, and unlock your full potential. We invest in learning, celebrate bold ideas, and create pathways for career growth.

We move fast, think big, and always put people first. Your career should be as rewarding as the work you do, and at Super.com, we’re here to make every day Super.

Term: This internship is for the Winter Term: January 4 - April 30, 2027

What’s it like to intern at Super.com?

Interning at Super.com is an exciting chance to dive into the world of tech and startups, work on real projects, and learn a ton along the way. From day one, interns are fully part of the team - contributing to work that actually ships and gets used. It’s a fast-moving yet super supportive environment where you’re encouraged to ask questions, try new things, and grow through hands‑on experience. Many interns say it’s the most they’ve learned in such a short time! Even though we’re remote, the culture is fun, collaborative, and well‑connected- you’ll be included in team meetings, Slack chats, and social events, so you’ll never feel like you’re doing this alone.

About this role

We are looking for a Vertical Operations Intern to join our growing Operations team for the Winter 2027 term. You will put your theoretical knowledge and education to the test as you support our Operations team in tackling several critical operational challenges/projects across the organization. Our Vertical Operations team is the face of Operations to each vertical of business. They are responsible for end to end vertical results; from establishing OKB policy to verifying performance. The Vertical Ops team defines the service requirements and establishes SLAs for each business. Our data‑driven approach continuously improves operations through oversight and optimization. Our team is devoted to upholding service quality while reducing costs and driving innovation.

What you’ll be working on:

• New Processes: you will help to ideate, pilot, test and roll‑out new processes both internally and externally. These improvements will help us to improve our customer service processes.

• Customer support: you will help make recommendations to the team to improve customer support. This could include identifying opportunities for improvement within our Customer Experience teams, digging into anomalies and outliers, etc.

• Operational Excellence: as we scale and grow >30% QoQ, you will spend the term helping us to drive operational excellence across all teams. This could mean supporting leaders with reporting and presentations, supporting rigorous and accurate documentation of processes/procedures, etc.

What we’re looking for:

• You are in college or university, pursuing an education in Business, Commerce or a similar field

• You have a customer‑centric mindset with a deep understanding of customer lifecycle management

• You are versatile and flexible, with experience working in a fast‑moving environment where you had to juggle multiple priorities simultaneously

• You are a high‑performer, and seek to be the best in all that you do

• You are a proactive problem solver and know how to prioritize tasks

• You double‑check your work and numbers, you have a rigorous approach to research and a bias for action.

What We Offer:

• Home Office Setup Allowance: $300 one‑time

• Friday UberEats Allowance: $25/week

• Learning & Development Allowance: $300/ per term

• Fitness/Wellness Allowance: $120/per term

Candidates can be based anywhere in Canada, provided they maintain a minimum 6‑hour overlap with the Eastern Time Zone and are available to work a 40‑hour work week.

We’re a remote‑first company, but you’re always welcome to join us at our head office on 260 Queen Street West in Toronto. We also host virtual and in‑person socials where interns can connect, play games, and meet others - including company - wide game nights and events. While optional, these are great ways to build connections and make the most of your Super.com experience.

At Super.com, we are proud to leverage cutting‑edge artificial intelligence (AI) technology to make our hiring process smarter, faster, and more inclusive. By integrating AI tools into our recruitment, we enhance our ability to identify top talent efficiently while promoting fairness and consistency for every applicant.

Super.com is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify your Talent Acquisition Partner.