Travel Risk Operations Intern

Socket.dev; Toronto; On-site; CAD 17,000 - 25,000; Full time

Benefits offered by this job

Home Office Setup Allowance: $300 one‑

Friday UberEats Allowance: $25/week

Learning & Development Allowance: $300

Fitness/Wellness Allowance: $120

Job summary

Super.com offers an internship focused on fraud operations within its fast-growing fintech/travel platform. You’ll work with Fraud Analysts and cross-functional teams across Payments, Product, and Customer Support to learn how travel risk is managed at scale.

The role emphasizes hands-on investigations, data-driven decisions, and collaboration in a remote-friendly startup environment. Strong analytical skills and curiosity about fraud and payments are essential.

Qualifications

• Pursuing a degree in business, finance, economics, criminology, or related field.
• Proficient in Excel/Google Sheets; familiarity with SQL or BI tools is a plus.
• 1–2 years of relevant professional or internship experience.
• Strong data analysis and investigative aptitude.
• Detail-oriented with the ability to identify patterns in complex datasets.

Responsibilities

• Conduct deep-dive investigations into customer accounts and transactions.
• Leverage data mining across datasets to identify fraud trends and risk vectors.
• Maintain vigilance over fraud dashboards and real-time alerts to mitigate losses.
• Collaborate with Payments, Customer Support, and Product on fraud initiatives.
• Drive projects to scale travel fraud playbooks and reporting frameworks.

Skills

Excel

Data analysis

Attention to detail

Problem solving

Education

Post-secondary degree in Business/Finance/Economics/Criminology

Tools

SQL

BI tools

Job description

At Super.com, we're on a mission to help people save more, earn more, and get more out of life. That goes for both our customers and our team.

For our employees, Super.com is more than just a workplace - it's an opportunity to grow, make an impact, and unlock your full potential. We invest in learning, celebrate bold ideas, and create pathways for career growth.

We move fast, think big, and always put people first. Your career should be as rewarding as the work you do, and at Super.com, we're here to make every day Super.

Term: This internship is for the Winter Term: January 4, 2027 - April 30, 2027

What's it like to intern at Super.com?

Interning at Super.com is an exciting chance to dive into the world of tech and startups, work on real projects, and learn a ton along the way. From day one, interns are fully part of the team - contributing to work that actually ships and gets used. It's a fast-moving yet super-supportive environment where you're encouraged to ask questions, try new things, and grow through hands-on experience. Many interns say it's the most they've learned in such a short time! Even though we're remote, the culture is fun, collaborative, and well-connected you’ll be included in team meetings, Slack chats, and social events, so you'll never feel like you're doing this alone.

About this role

This is a great opportunity to gain meaningful, hands-on experience in fraud operations at a fast-growing fintech and travel platform. You'll focus on our Travel business—spanning Hotel, Flights, and Things to Do—sitting at the intersection of customer experience, risk, and revenue while building the investigative and analytical muscles that protect millions of customers and the business. You'll work alongside Fraud Analysts, Operations leaders, and cross-functional partners across Payments, Product, and Customer Support, with the chance to contribute to special projects that shape how Super.com manages travel risk at scale. This internship is a strong fit for a student with foundational business knowledge, sharp attention to detail, and a curiosity for how fraud, payments, and customer behavior connect.

What you'll be working on:

• Conduct deep-dive investigations into customer accounts and transactions, synthesizing complex evidence to drive high-integrity case decisions.

• Leverage data mining across transaction and behavioral datasets to proactively identify fraud trends and emerging risk vectors.

• Maintain vigilance over fraud dashboards and real-time alerts to mitigate financial losses and outpace sophisticated bad actors.

• Collaborate with cross-functional partners in Payments, Customer Support, and Product to execute high-impact fraud and chargeback initiatives.

• Drive special projects focused on scaling our travel fraud playbooks, internal tooling, and comprehensive reporting frameworks.

What we're looking for:

• Currently pursuing a post-secondary degree in Business, Finance, Economics, Criminology, or a related field of study.

• Proficient in Microsoft Excel/Google Sheets, including the use of formulas, pivot tables, and lookups; prior exposure to SQL or BI tools is highly advantageous.

• 1-2 years of relevant professional or internship experience is preferred.

• Proven aptitude for data analysis or investigative work, whether through academic projects, co-op placements, or extracurricular initiatives.

• Possess a sharp eye for detail and a natural ability to synthesize patterns and identify anomalies within complex datasets.

• A critical thinker and proactive problem-solver who thrives when navigating ambiguity in a fast-paced environment.

• A rapid learner with a strong sense of ownership and a desire to make a tangible impact within a high-growth startup.

• Bonus: prior experience or exposure to fraud mitigation, risk management, payments, travel e-commerce, or customer operations.

What We Offer:

• Home Office Setup Allowance: $300 one-time

• Friday UberEats Allowance: $25/week

• Learning & Development Allowance: $300/ per term

• Fitness/Wellness Allowance: $120/per term

Candidates can be based anywhere in Canada, provided they maintain a minimum 6-hour overlap with the Eastern Time Zone and are available to work a 40-hour work week.

We're a remote-first company, but you're always welcome to join us at our head office on 260 Queen Street West in Toronto. We also host virtual and in-person socials where interns can connect, play games, and meet others - including company-wide game nights and events. While optional, these are great ways to build connections and make the most of your Super.com experience.At Super.com, we are proud to leverage cutting-edge artificial intelligence (AI) technology to make our hiring process smarter, faster, and more inclusive. By integrating AI tools into our recruitment, we enhance our ability to identify top talent efficiently while promoting fairness and consistency for every applicant.

Super.com is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify your Talent Acquisition Partner.