UX Researcher - Digital Product Strategy & Transformation

Intello Technologies Inc.; Toronto; Hybrid; CAD 80,000 - 120,000; Full time

Job summary

A leading telecommunications company in Toronto is seeking a UX Researcher to enhance digital experiences. You will conduct user research using various methods, prioritize research based on product goals, and engage with stakeholders to shape the digital landscape. The ideal candidate has over 5 years of experience in user research and is adept at storytelling using data. This role offers a blend of remote work options and competitive compensation.

Benefits

Flexible work arrangements

Generous vacation policy

Comprehensive benefits package

Pension and share purchase programs

Qualifications

• 5+ years of experience in user research.
• Strong understanding of various research methods.
• Ability to deliver compelling narratives from research data.

Responsibilities

• Conduct research to validate product hypotheses.
• Deliver actionable insights through reports and presentations.
• Engage stakeholders and align research efforts with their goals.

Skills

User research methods

Storytelling

Problem-solving

Collaboration

Communication skills

Education

Degree in UX, HCI, or related field

Tools

Usability testing software

Survey tools

Job description

UX Researcher - Digital Product Strategy & Transformation

Location: Toronto, ON, CA, M5J 2V5

Jobs by Category: Technology Solutions

Job Function: Product Management & UX/UI Design

Status: Full Time

Schedule: Regular

Description

Create awesome experiences for our customers. Join our team. We’re a customer-driven and product-minded team within TELUS, responsible for our company’s digital evolution. The Digital Product Strategy & Transformation team builds smart, customer-centric and data-driven experiences for telus.com and the My TELUS web and app. Within Digital Product Strategy & Transformation, the UX Research team is responsible for understanding user behaviors, motivations and experiences across our digital products to further understand how we can create delightful user experiences for our customers and prospective customers.

What we\'ll accomplish together

We are looking for a UX Researcher to join our dynamic team and contribute to building seamless, customer-centered digital experiences for TELUS customers. As a UX researcher, you will investigate user behavior and user needs using both qualitative and quantitative methods by designing and conducting foundational and evaluative research to guide executive decision-making. The ideal candidate will be able to combine their quantitative and qualitative skills to better understand behavior and motivations, drive product strategy and improve the overall experience across TELUS.

What you will do

• Conduct Research: Personally initiate and conduct research to build deep foundational knowledge of product areas. Research should consist of a mix of solution validation and problem validation projects
• Deliver: Create high-quality deliverables that tell compelling stories integrated with research findings. This is typically accomplished through reports, presentations, video recordings, etc
• Stakeholder Engagement: Show an understanding of your stakeholders by familiarizing yourself with their objectives, processes, and obstacles. Apply this knowledge in stakeholder engagement and collaboration
• Prioritization: Effectively prioritize your research efforts and align with teams while considering impact, the goals of your stage groups, the broader product direction, and company objectives
• Teamwork: Actively contribute to the UX Research team culture by iterating on existing processes and documentation and contributing to peer reviews
• Empower: Guide others to conduct research with a high degree of rigor. Help them follow defined research processes (for example, handbook procedures, opening and closing issues for research studies, documenting actionable insights, etc)
• Advocacy: Advocate for and socialize actionable insights independently and in a clear and compelling way

Qualifications

What you bring:

• Experience: 5+ years relevant work experience as a user researcher, including integrating user research into product designs. A strong understanding of the strengths and shortcomings of different research methods from a variety of disciplines including when and how to apply them at each product phase - you\’ll know when to use surveys, usability tests, focus groups and when to use guerilla research tactics.
• Story Telling: An organized mind to sort through all the collected data and user behaviours to give recommendations and the capability to weave this data into compelling stories using analytics to support your findings.
• Problem Solving: The curiosity to seek out relevant information and ability to ask the right questions to obtain information, understand, and learn from user research sessions.
• Adapt: The ability to move fast and adapt quickly to change, handle ambiguity, and work autonomously in an agile environment – you\’ll have to be comfortable prioritizing simultaneous deadlines across multiple projects.
• Collaboration & Communication: Good communication and public speaking skills to share out knowledge on user research.

About TELUS:

• Share our passion for all things digital
• Thrive in an agile, lean and fast-paced environment
• Clearly see things from the perspective of our customers
• Are curious, experiment and never stop learning
• View collaboration as essential to your work
• Utilize the power of data to inform decisions
• Embrace diversity and new ideas

What you can expect from us:

• Impactful Work: You’ll play a key role in shaping digital experiences that improve the lives of millions of Canadians
• Remote-First: Flexible work arrangements with the freedom to work remotely and set your own schedule
• Collaborative Culture: Work with a passionate, diverse team that values innovation, curiosity, and continuous learning
• Commitment to Community: Every year, we donate time and resources to empower local communities, reflecting our deep commitment to social responsibility

Salary Range: $80,000-$120,000

Performance Bonus or Sales Incentive Plan: 12%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6 Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.