Utilities Transformation Manager

Accenture; Montreal (administrative region); On-site; CAD 109,000 - 220,000; Full time

Job summary

Accenture's Utilities group seeks a Management Consultant Manager, Utilities, to shape Canada’s Utilities Customer practice, spanning Quebec, Ontario and the West. You’ll lead transformations across customer operations, meter-to-cash, DSM and energy transition while guiding teams and building client relationships.

You will leverage platforms like Oracle, SAP and Salesforce, applying AI insights to improve customer experience and drive efficiency, with English bilingual collaboration across

Qualifications

• Fluent in French, verbal and written, for client workshops and deliverables.
• 5+ years in Utilities with 2+ years leading a workstream and team.
• Experience in Meter-to-Cash, customer operations, or utility program design.
• Working knowledge of utility platforms (Oracle, SAP, Salesforce) and system upgrades are assets.
• Strong knowledge of Energy Transition, DSM, and Digital Customer Strategy.
• Understanding of AI in regulated customer functions, with practical exposure preferred.
• Proven ability to manage consulting engagements and client relationships.

Responsibilities

• Lead and advise clients on customer transformation, operations, experience, and digital strategy in energy transition contexts.
• Work across meter-to-cash lifecycle from service requests to billing and collections.
• Design and document new business processes for energy programs and customer operations.
• Apply analytics and AI to improve customer experience and reduce cost to serve.
• Develop client relationships at director/VP level and contribute to proposals and thought leadership.
• Mentor team members and foster excellence in process design and stakeholder management.

Skills

French language

Utilities experience

Team leadership

Client engagement

Digital strategy

AI in regulated env

Consulting engagements

Tools

Oracle Customer Care and Billing

Oracle Customer to Meter

SAP for Utilities

S/4HANA Utilities

Salesforce

Job description

Accenture's Utilities group seeks a Management Consultant Manager, Utilities, to shape Canada’s Utilities Customer practice, spanning Quebec, Ontario and the West. You’ll lead transformations across customer operations, meter-to-cash, DSM and energy transition while guiding teams and building client relationships.

You will leverage platforms like Oracle, SAP and Salesforce, applying AI insights to improve customer experience and drive efficiency, with English bilingual collaboration across