User Support Technician NOC 22221 *APPLY NOW FOR FUTURE OPPORTUNITIES*

GreenTech Resources Worldwide Canada; Town of Stettler; On-site; CAD 30,000 - 60,000; Full time

Job summary

A technology solutions provider in Central Alberta is seeking a dedicated individual for a full-time technical support role. Responsibilities include troubleshooting hardware and software issues, managing support cases, and providing customer feedback. A degree in computer science or information technology is required, along with familiarity with Windows, Linux, and Mac OS platforms. This permanent position offers a competitive hourly wage ranging from $31.00 to $46.75, based on experience.

Qualifications

• Degree in computer science or information technology is required.
• Knowledge of Windows/Linux/Mac OS.
• Prior experience in tech support or desktop support is preferred.

Responsibilities

• Discovering hardware and software solutions.
• Identifying and repairing flaws.
• Managing several cases at once.

Skills

Troubleshooting technical problems

Identifying and repairing flaws

Detail-oriented

Problem-solving abilities

Speaking with customers

Education

Degree in computer science or information technology

Tools

Windows OS

Linux OS

Mac OS

Remote desktop applications

Help desk software

Job description

GreenTech Resources Worldwide Canada | Full time

Central Alberta (Stettler), Canada | Posted on 03/13/2025

Responsibilities

• Discovering hardware and software solutions
• Troubleshooting technical problems
• Identifying and repairing flaws
• Troubleshooting network issues
• Hardware and software installation and configuration
• Speaking with customers to quickly determine the source of their problem
• Giving customers timely and accurate feedback
• Customers are guided through a series of steps to solve a problem
• Following up with clients to ensure the issue has been resolved
• Replace or repair the required components
• Assisting with the deployment of new applications
• Support is provided in the form of procedural documentation
• Managing several cases at once
• New technologies are being tested and evaluated
• Checking the electrical safety of equipment

Requirements

• Degree in computer science or information technology is required
• It is advantageous to be certified for Microsoft, Linux, or Cisco
• Prior experience in tech support, desktop support, or a related role is preferred
• Knowledge of Windows/Linux/Mac OS
• Working knowledge of remote desktop applications and help desk software
• Detail-oriented and problem-solving abilities are required

Terms of Employment:

• Permanent Position

Salary: $31.00 - $46.75 per hour Required Years of Experience: 1 to 2 years