user support technician

Experience

• 7 months to less than 1 year

Tasks

• Respond to users experiencing difficulties with computers.
• Consult user guides, technical manuals, and other documents to research and implement solutions.
• Provide advice and training to users in response to identified difficulties.
• Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
• Supervise other technical support workers in this group.
• Provide business systems, network, and Internet support to users in response to identified difficulties.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Perform Web-server backup and recovery operations.
• Perform backup procedures to ensure data preservation.