Bilingual Desktop Support Technician (Tier 1 & 2)

TEEMA; Toronto; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company is seeking a Bilingual Desktop Support Technician (Tier 1 & 2) in Toronto. The role involves providing technical support for hardware and software, ensuring smooth operation of AV/IT systems, and delivering excellent customer service. Candidates should have 1-3 years of experience, proficiency in Microsoft products, and must be fluent in English and French.

Qualifications

• 1-3 years of experience in a Tier 1 desktop support role.
• Fluent in English; French bilingualism must have.
• Proficiency with Microsoft products and ServiceNow.

Responsibilities

• Provide first-level technical support to end users.
• Log, track, and resolve incidents via ServiceNow.
• Set up and maintain workstations and related equipment.

Skills

Customer Service

Technical Support

Troubleshooting

Communication

Independence

Tools

ServiceNow

Microsoft Windows 10/11

MS Office 365

Teams

SharePoint

Job description

Job Title:Bilingual Desktop Support Technician (Tier 1 & 2)
Job ID:79902
Location:Toronto, Ontario

What you will be doing:

• Provide first-level technical support to end users for hardware, software, and peripherals (Windows, MS Office 365, Teams, etc.)

• Support local office AV/IT systems and ensure meeting room technology functions smoothly

• Log, track, and resolve incidents and requests via ServiceNow, in accordance with ITIL best practices

• Troubleshoot and escalate unresolved issues as needed

• Set up and maintain workstations, laptops, mobile devices, and related equipment

• Deliver excellent customer service with a proactive and solutions-oriented mindset

• Collaborate with internal IT and Facilities teams to address user needs quickly and effectively

What you must have:

• 1–3 years of experience in a Tier 1 desktop support role

• Proficiency with Microsoft products (Windows 10/11, O365, Teams, SharePoint)

• Experience with Asset Management & Desktop mirroring

• Experience with ServiceNow and working within ITIL frameworks

• Strong interpersonal and communication skills

• Ability to work independently and manage priorities in a fast-paced environment

• Fluent in English; French bilingualism must have

• Must be able to work onsite 5 days/week in downtown Toronto

Nice to have:

• Previous experience in high-volume or enterprise environments

• CompTIA A+ or other IT certifications

• Comfortable supporting AV/meeting room technology

For more information about TEEMA and to consider other career opportunities, please visit our website atwww.teemagroup.com