user support technician

RAAH CONSTRUCTION SERVICES LTD; Surrey; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company in the construction sector is seeking a User Support Technician for their Surrey location. The role involves providing technical support and training to users, addressing issues related to computer systems and networks. Candidates should have over 5 years of experience and a solid understanding of relevant technologies.

Qualifications

• 5 years or more of relevant experience.
• Technical knowledge in computer systems and networks.

Responsibilities

• Respond to users experiencing difficulties with computer systems.
• Consult technical manuals to implement solutions.
• Provide training and support to users.
• Perform troubleshooting and maintenance of hardware/software.

Skills

Networking hardware

Internet

MS Office

MS Windows

Job description

• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Troubleshoot, maintain and upgrade web server hardware and software

Computer and technology knowledge

• Networking hardware
• Internet
• MS Office
• MS Windows

Personal suitability

• Accurate
• Organized
• Ability to multitask
• Are you available for the advertised start date?
• Are you willing to relocate for this position?
• Do you have previous experience in this field of employment?
• What is the highest level of study you have completed?

Experience

• 5 years or more

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User Support Technician • Surrey, BC, CA