Help Desk Support Technician

KIRMAC Automotive Collision Systems Inc.; Coquitlam; On-site; CAD 40,000 - 55,000; Full time

Job summary

Kirmac Automotive Collision Systems Inc. is looking for an entry-level Help Desk Support Technician in Coquitlam. The role involves providing excellent IT support, troubleshooting issues, and assisting users with various technical needs in a dynamic environment. Candidates should possess strong problem-solving skills and a customer-focused approach. Kirmac fosters an inclusive culture and offers opportunities for learning and development.

Benefits

Competitive wages

RRSP Options

Extended health and dental

Company Perks

Qualifications

• High school diploma or equivalent required.
• Relevant certifications preferred but not always required.
• Valid BC driver’s license and ability to travel within Lower Mainland.

Responsibilities

• Assist users with hardware, software, and network issues.
• Setup and deploy new workstations.
• Document user issues and resolutions in a ticketing system.

Skills

Customer service-orientated

Strong problem solving

Excellent verbal communication

Excellent written communication

Time management

Attention to detail

Education

High school diploma or equivalent

Relevant certifications (CompTIA, MCP or similar)

Tools

Microsoft 365

Azure

Remote support tools

Job description

Job Description

Posted Friday, May 30, 2025 at 10:00 AM

Kirmac is a family-owned leader in collision repair, serving the community since 1973. With 18 locations across the Lower Mainland and Fraser Valley, Kirmac Collision & Autoglass is committed to quality repairs and exceptional customer service, turning accident repairs into positive experiences. Kirmac also proudly supports B.C. Children's Hospital through Kirmac Cares for Kids.

Kirmac has an excellent entry-level opportunity for a Help Desk Support Technician. As a key member of the IT team, you primarily will be the first point of contact for employees experiencing technical issues, providing efficient and friendly support service. The role requires your skills and offers learnings for further development. Common daily activities will include supporting business software, managing user accounts, connectivity, and mobile devices as well as managing the escalation of issues to internal and external support resources. You will have opportunities to get hands-on with deploying hardware including PCs, laptops, and mobile devices (tablets and phones).

We are looking for a computer savvy, proactive individual that thrives in an active work environment. Excellent communication skills, the ability to multitask, prioritize and learn quickly are all essential for this position.

Responsibilities

• Provide technical support: Assist users with hardware, software, and network issues.
• Troubleshoot by diagnosing and resolving technical issues via phone, email/chat, remote tools, or in-person.
• Manage User Accounts.
• Setup and deploy new workstations.
• Document issues: Keep detailed records of user issues and resolutions in a ticketing system.
• User training: Provide basic training and guidance to users on IT systems and software.
• Escalate issues: Refer complex problems to higher-level support as required.
• Travel within the Lower Mainland to resolve onsite technical issues as needed

Qualifications and Attributes

• High school diploma or equivalent, required.
• Relevant certifications CompTIA, MCP or similar preferred by not always required.
• Valid BC driver’s license and vehicle to travel within the Lower Mainland.
• Knowledge of Microsoft Ecosystem including but not limited to 365 platform; Server and Desktop OS; Azure.
• Familiarity with remote support tools.
• Customer service-orientated to provide friendly and effective support to users.
• Strong problem solving and analytical skills.
• Time management to prioritize tasks and manage time effectively.
• Excellent verbal and written communication skills.
• Attention to detail with a thorough approach to troubleshooting and documentation.

Compensation and Benefits

• Competitive wages
• RRSP Options
• Extended health and dental
• Company Perks

We want people who want to have an impact.

Kirmac is building an inclusive company culture where anyone, regardless of age, race, gender, sexual orientation, or disability, is recognized and rewarded for their contributions. Our Learning & Development Program allows every team member to learn new skills and expand their expertise. If you want to work someplace where you can grow, and your ideas can have an impact, we want to hear from you!

Ready to make an impact? Apply with your resume today!

We thank all applicants for their interest, however, only those selected for an interview will be contacted.