Associate Customer Support Technician, Bilingual

Applied Systems; Canada; Remote; CAD 40,000 - 55,000; Full time

Job summary

A leading company in insurance technology is seeking a bilingual Associate Customer Support Technician to join their support team. The role involves assisting customers with software and hardware inquiries through various communication channels. Ideal candidates will have customer service experience and strong communication skills, especially in French. The company offers a supportive work environment with benefits from day one, including health insurance and retirement plans.

Benefits

Health, dental, and vision insurance

Wellness incentives

Retirement plans with employer matching

Paid vacation, personal, and sick days

Flexible scheduling

Qualifications

• At least 1 year of customer service experience.
• Fluently bilingual in French.
• Strong communication skills, both written and verbal.

Responsibilities

• Respond to customer inquiries via phone, email, or chat regarding software issues.
• Diagnose and troubleshoot customer problems, documenting issues thoroughly.
• Provide professional, courteous, and effective support to resolve problems.

Skills

Communication

Problem-solving

Customer Service

Bilingual (French)

Education

High school diploma or equivalent

Associate’s or bachelor’s degree

Tools

Salesforce

Freshdesk

Jira

Job description

Associate Customer Support Technician, Bilingual

Join to apply for the Associate Customer Support Technician, Bilingual role at Applied Systems.

Job Overview

Applied Systems, Inc., the worldwide leader in insurance technology, is currently seeking a French bilingual Associate Support Technician to join our support team. In this role, you will assist customers with questions or issues related to software, hardware, or other products, providing friendly and efficient service via phone, chat, and email.

What You’ll Do

• Respond to customer inquiries via phone, email, or chat regarding software issues
• Diagnose and troubleshoot customer problems, documenting issues thoroughly
• Provide professional, courteous, and effective support to resolve problems
• Escalate unresolved issues to appropriate support levels when necessary

What You’ll Need To Succeed

We’re looking for someone who:

• Can work remotely or from an Applied Systems office
• Is fluently bilingual in French

Your experience should include some or all of the following:

• At least 1 year of customer service experience
• Strong communication skills, both written and verbal
• Experience with technology and Microsoft applications
• High school diploma or equivalent; associate’s or bachelor’s degree preferred

Additionally, you may have:

• Experience in a real-time customer support environment, especially supporting B2B services or technology
• A passion for problem-solving and customer care
• Familiarity with technology applications, networks, hardware, and operating systems
• Experience with case management systems like Salesforce, Freshdesk, Jira, etc.
• Ability to manage technical projects and meet deadlines
• Knowledge of the insurance industry is a plus

What You’ll Gain

Benefits from Day One

• Health, dental, and vision insurance
• Wellness incentives
• Retirement plans with employer matching

Work-Life Balance

• Paid vacation, personal, and sick days
• Paid holidays and flexible scheduling
• Paid parental leave (U.S.)
• Volunteer time off

We invest in our talent and support career growth, promoting from within and providing advancement opportunities.

What We Value

We aim for excellence, invest in our people, and are committed to diversity and inclusion, fostering a vibrant, modern workplace with employee-driven networks.

Who We Are

Applied Systems is a global provider of cloud-based insurance software, leading automation and innovation in the industry for over 40 years, serving customers across North America and Europe.

EEO Statement

We are an Equal Employment Opportunity and Affirmative Action Employer, committed to diversity and inclusion in our hiring and employment practices.