user support technician

Quantum Byte Solutions; St. Thomas; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading company in tech support is seeking a skilled individual to assist users with computer issues. This role involves troubleshooting, consulting user guides, and providing training. Candidates must have a Bachelor's degree and 1-2 years of relevant experience. Benefits include free parking, contributing to a supportive work environment.

Benefits

Free parking available

Other benefits

Qualifications

• 1-2 years of technical support experience desired.
• Bachelor's degree required.
• Strong client focus and excellent communication skills are essential.

Responsibilities

• Respond to users experiencing difficulties with computer.
• Provide advice and training to users.
• Collect and maintain a problems and solutions log.

Skills

Client focus

Team player

Time management

Excellent written communication

Education

Bachelor's degree

Job description

Overview

Languages

English

Education

• Bachelor's degree
  
  

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties
  
  

Additional information

Security and safety

• Basic security clearance
  
  

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
  
  

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent written communication
• Judgement
• Team player
• Time management
  
  

Benefits

Other benefits

• Free parking available
• Other benefits
• Parking available