FIt4Less IT Support Technician

Goodlifekids; London; On-site; CAD 45,000 - 60,000; Full time

Job summary

Fit4Less is seeking an IT Support Technician to ensure seamless computer operations for users and resolve technical issues. The technician will provide support via in-person and remote assistance while collaborating with vendor contacts for hardware and software issues. Ideal candidates should possess a college degree and relevant support experience, along with strong problem-solving skills.

Benefits

Ongoing training and development

Unlimited growth potential

FREE Fit4Less Black Card Membership

Group health care plans

Fun and energetic atmosphere

Qualifications

• 1 year in a support role is required.
• Intermediate experience with remote technical assistance is preferred.
• Advanced knowledge of operating systems maintenance is essential.

Responsibilities

• Receives and dispatches support emails from end users.
• Documents all pertinent end user identification information accurately.
• Participates in the reconfiguration and deployment of applications and hardware.

Skills

Technical Learning

Team Contribution

Perseverance

Education

College Degree in related field

Tools

Remote Desktop Connection

TeamViewer

Windows/Linux/Mac OS

Job description

FIt4Less IT Support Technician page is loaded

FIt4Less IT Support Technician

Apply locations London, Ontario time type Full time posted on Posted Yesterday job requisition id JR107783

Who is anIT Support Technician?

The Fit4Less IT Support Technician’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.

Working with Fit4Less Gives You:

• Ongoing training and development to ensure a long and successful career path.
• Unlimited growth potential.
• FREE Fit4Less Black Card Membership.
• Group health care plans.
• Fun and energetic atmosphere to come to every day!

Job Summary:

Receives and dispatches support emails from Fit4Less associates received from end users and the ticketing systems in order to resolve technical issues.

• Examines reported information and uses existing knowledge base and documentation to address issues.
• Documents all pertinent end user identification information, including name, department, contact information, and nature of problem or issue to accurately track incidents for reporting purposes.
• Communicates electronically and in person with computer users experiencing difficulties to determine and document problems experienced.

Participates in the reconfiguration and deployment of applications, hardware and other software based on provided rollout plans, ensuring IT projects and initiatives are completed within the desired timeframes.

• Consults user guides, technical manuals and other documents to research and implement solutions as efficiently as possible, making suggestions for improvements.
• Provides advice and training to users in response to identified difficulties based on internal standard operating procedures.
• Provisions hardware for use in production environment (e.g., Windows for laptop and desktop).
• Ships, receives, and tracks IT inventory in accordance with established guidelines.

Collaborates with vendor support contacts to resolve all issues for desktop equipment and software based on reported trends.

Our Ideal Candidate:

• College Degree in related field
• 1 year in a support role
• Intermediate experience with remote technical assistance (Remote Desktop Connection, TeamViewer)
• Advanced knowledge of how to maintain operating systems (Windows/Linux/Mac OS)
• Peer Relationships: Can quickly find common ground and is seen as a cooperative team player. Can represent their own interests while remaining fair to other groups. Encourages collaboration and can solve problems with peers effectively, and for the good of the team. Can be candid and easily gains trust and support of peers.
• Technical Learning: Picks up on technical things quickly. Can learn new skills and information easily. Is adept at learning new industry, company, product or technical information. Does well in technical courses and seminars.
• Perseverance: Pursues everything with energy, focus and a need to finish. Seldom gives up before finishing, especially in the face of resistance or setbacks. Responds to setbacks with renewed and increased efforts. Persistent in the face of difficulty.
• Team Contribution: Always helpful to the rest of the team/other teams. Among the first to volunteer to help others succeed. A model of sharing, caring, and cooperation.

Working Conditions:

Exposure to people who are impatient or upset

This job posting is for an existing vacancy.

Diversity and Inclusion

At Fit4Less, we are committed to fostering an inclusive, accessible environment, where all employees and members feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. We are committed to meeting the accessibility needs of persons with disabilities in a manner that respects their dignity and that is equitable. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Help Protect Yourself Against Recruitment Fraud

Many companies are experiencing an increase in recruitment fraud in the form of fake job postings on social media and career sites.

Protect yourself:

To help protect against potential hiring scams, please be aware that Fit4Less positions are posted tojobs.goodlifefitness.comand must be applied to via the secure portal on that site; Job offers or requests for banking information or your SIN willneverbe sent or requested via email, phone, or text message; Please verify that the person you are communicating with has a @fit4less.caemail address.

If you currently work for us, Associates should only apply to positions on theJobs Hubin Workday. All job offersandrequests for banking information or SIN should be completed only through, and when logged into Workday. We willneversend or ask any Associate or Candidate to send this information via email, phone or text.

Please verify that the person you are communicating with has a @fit4less.caemail address.

About Us

With over 100 locations, Fit4Less is continuing to grow across Canada and we’re looking for talented and passionate individuals to take us to the next level. Join a team that’s dedicated to providing affordable fitness to all those living in Canada.

Our Vision
All kids and youth with autism and intellectual disabilities experience the joys and benefits of being active.

The Part We Play
GoodLife Kids Foundation enables and supports kids and youth with autism and intellectual disabilities through physical activity and fitness.

canfitpro is the largest provider of education in the Canadian fitness industry. Founded in 1993, canfitpro delivers accessible, quality education, certifications, conferences, trade shows, and membership services. canfitpro’s over 24,000 members include some of the world’s best fitness professionals, health club operators, industry suppliers, and fitness consumers.

Recruitment Fraud Alert

Many companies are experiencing an increase in recruitment fraud in the form of fake job postings on social media and career sites.

Protect yourself:GoodLife Fitness, Fit4Less, canfitpro, and GoodLife Kids Foundationpositions are posted to jobs.goodlifefitness.com and must be applied to via the secure portal on that site; Job offers or requests for banking information or your SIN will never be sent via email, phone, or text message; Please verify that the person you are communicating with has an @goodlifefitness.com, @fit4less.ca, @canfitpro.com, or @goodlifekids.comemail address.