user support technician

EVENTCONNECT INC.; London; On-site; CAD 40,000 - 55,000; Full time

Job summary

EVENTCONNECT INC. seeks a User Support Technician in London, Ontario, responsible for assisting users with technical difficulties and maintaining support documentation. This permanent position requires a college-level education and relevant experience, offering a friendly work environment with benefits like free parking.

Benefits

Free parking available

Qualifications

• Experience of 1 to less than 2 years in a related field.
• Education from a CEGEP or other non-university program of 1 to 2 years.
• Ability to assist users with technical issues and documentation.

Responsibilities

• Respond to technical issues and provide solutions to users.
• Consult manuals and user guides for implementation.
• Organize and maintain a problem solutions log.

Skills

Problem-Solving

Technical Support

User Training

Documentation

Education

College certificate or diploma

Job description

• Education : College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• Experience : 1 year to less than 2 years

Tasks

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties
• Are you currently legally able to work in Canada?
• Are you willing to relocate for this position?
• What is the highest level of study you have completed?

Other benefits

• Free parking available
• Work Term : Permanent
• Hours : 40 to 44 hours bi-weekly

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User Support Technician • London, ON, CA